Monsoon Returns Policy

Monsoon Returns Policy: Your Ultimate Guide to Free Returns

Shopping online has become a common trend nowadays due to the convenience it offers. With just a few clicks, you can purchase anything you desire and have it delivered right to your doorstep. However, online shopping comes with its own set of challenges, and one of them is returns. Many customers are wary of returning items they have purchased online because they are unsure of the policies in place. 

In this article, we will be discussing the Monsoon Returns Policy, and how you can make the most of it to ensure a hassle-free shopping experience.

The Monsoon Returns Policy

The Monsoon Returns Policy is designed to make it easier for customers to return items they have purchased online. According to the policy, customers have up to 30 days from the date of purchase to return their items. The returned items must be in their original condition and packaging. The Monsoon Returns Policy applies to all products, except for earrings, face masks, and gift cards, which are non-returnable.

InformationMonsoon Returns Policy
Returns from UK and ROIFree of charge
Returns from outside UK and ROICost of return will be borne by the customer
Returns period30 days for regular orders, 14 days for outlet or sale items
Condition of the itemNew and unused with original labels and seals intact
Non-refundable itemsPierced goods, face masks, knickers, hosiery, confectionery, cosmetics, gift cards, and eGift cards
Refund processing timeUp to 14 days from the day it is posted back to Monsoon
Refund for online ordersOriginal payment method or eGift card for returns after 30 days
Refund for store purchasesSame debit/credit card as original purchase with receipt
Store returnsMonsoon items can only be returned to a Monsoon store

Monsoon Online Returns Policy:

Monsoon Accessorize accepts returns for online orders free of charge for customers in the UK and ROI. Customers outside the UK and ROI will be responsible for the cost of the return. The following are some important conditions and guidelines for online returns:

  • Items must be returned in new and unused condition within 30 days of receipt (14 days for outlet or sale pieces).
  • The product seal should not be broken, and labels should not be removed.
  • Pierced goods (earrings), face masks, knickers, hosiery, confectionery, and cosmetics are not eligible for refunds due to hygiene reasons.
  • Gift cards and eGift cards are non-refundable.
  • Refunds for items returned beyond the 30-day period will be issued in the form of an eGift card sent to the email address used on the order (UK and Ireland only).

Orders paid with PayPal, Clear Pay, and Klarna must be returned to Monsoon Accessorize’s warehouse and cannot be returned in-store.

The following items purchased online can only be returned by post and cannot be refunded in-store: bridal dresses, homeware, home by Monsoon and boutique homeware, Bazaar brands, and web exclusives.

Refunds can take up to 14 days to be processed from the day the item is posted back to Monsoon Accessorize. Customers will receive an email once the refund has been processed.

Monsoon Refund Policy and Processing

When returning an item to Monsoon, it is important to keep in mind the refund processing time, as well as the method of refund for different types of purchases.

A refund can take up to 14 days to be processed from the day it is posted back to Monsoon. Customers will receive an email notification once their refund has been processed. It is advised to keep the return tracking number until the refund has been confirmed.

For purchases made with a credit or debit card or Apple Pay, the refund will be credited back to the original account within 3-5 working days, depending on the customer’s bank.

For purchases made with PayPal, Clear Pay, and Klarna, it can take up to 7 days for the refund to be reflected and for any necessary adjustments to be made to the customer’s balance.

For store returns, refunds can only be processed back to the same debit/credit card originally used and with the named cardholder present.

It is important to follow the Monsoon returns process to obtain the necessary refund and to prevent any delay or disappointment.

Monsoon Returns Policy in Store

Customers have 30 days to return any full-priced item and 14 days for outlet or sale pieces purchased in-store. Here are some important guidelines for in-store returns:

  • A receipt is required to return any in-store purchases.
  • Monsoon items cannot be returned to an Accessorize store.
  • Pierced goods (earrings), face masks, knickers, hosiery, confectionery, and cosmetics are not eligible for refunds due to hygiene reasons.
  • Gift cards and eGift cards are non-refundable.

About Monsoon

Monsoon is a British fashion brand that was founded in 1973 by Peter Simon. The brand’s story began when Simon decided to bring colorful, hand-crafted artisan clothes from faraway places to the markets of London. Today, Monsoon offers a range of women’s and children’s clothing, accessories, and homeware.

 Monsoon Returns Policy

Product Offerings:

Monsoon’s women’s clothing line includes dresses, tops, skirts, trousers, and jackets. They also offer a range of accessories such as bags, scarves, and jewelry. In addition, they have a children’s clothing line that includes dresses, tops, skirts, and trousers for girls, as well as shirts, trousers, and shorts for boys. Monsoon also offers a selection of homeware items, including bedding, curtains, and cushions.

Ethical Practices:

Monsoon is committed to ethical and sustainable practices. They have a program called the Monsoon Accessorize Trust, which supports underprivileged women and children around the world. Additionally, they have launched several sustainable initiatives, including a sustainable cotton program, a recycled polyester program, and a garment recycling program. They also have a code of conduct for their suppliers, which outlines their expectations for ethical and sustainable practices.


Monsoon has locations throughout the United Kingdom, as well as stores in several other countries, including the United States, Canada, and Germany. Customers can also shop online through the company’s website.

FounderPeter Simon
Product OfferingsWomen’s clothing, children’s clothing, accessories, homeware
Women’s ClothingDresses, tops, skirts, trousers, jackets, and more
Children’s ClothingDresses, tops, skirts, trousers, shorts, and more
AccessoriesBags, scarves, jewelry, and more
HomewareBedding, curtains, cushions, and more
Ethical PracticesMonsoon Accessorize Trust, sustainable cotton program, recycled polyester program, garment recycling program, code of conduct for suppliers
LocationsUnited Kingdom, United States, Canada, Germany, and online
Customer ServicePhone: 0203 372 3052; email: [email protected]

Monsoon Accessorize has a clear and concise returns policy for both online and in-store purchases. Customers need to follow the guidelines and conditions to ensure a smooth and hassle-free return process. Any exceptions to the policy due to damaged or defective products will not affect customers’ statutory rights.

What is Monsoon’s returns policy?

According to their website, Monsoon allows for the return of unused products within 30 days of purchase, as long as they are securely packaged. The original packaging is not required, but customers will need their Order ID and the email address associated with their Monsoon account to process the return.

What items are eligible for return at Monsoon?

Monsoon’s return policy does not appear to have any restrictions on which items can be returned, as long as they are unused and securely packaged.

Does Monsoon offer free returns?

It is not specified on the Monsoon website whether or not they offer free returns. Customers will need to provide their own packaging and cover the cost of return shipping unless the product is faulty or was received in error.

How long does it take for Monsoon to process a return?

The Monsoon website does not provide a specific timeline for processing returns, but customers will be notified via email once their return has been processed.

Can Monsoon process return for international orders?

Yes, Monsoon accepts returns for international orders. However, customers are responsible for covering the cost of return shipping and any applicable customs duties.

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