Onewheel Return Policy: Everything You Need to Know

Are you considering purchasing a Onewheel board or accessory but need clarification on their return policy? Look no further! This post will discuss Future Motion’s return policy for their Onewheel products, including restocking fees, bundle returns, and authorized retailer purchases.

Onewheel Return Policy Overview

Future Motion accepts returns on all unused and unopened items within 30 days of delivery. However, due to safety and health concerns, they cannot accept refunds on any opened/used Onewheel boards or accessories.

A restocking fee will be applied, which varies depending on the product returned, and bundles must be returned as a whole to qualify for a refund.

To initiate a refund, customers should visit the support site and submit a request with their order number ready. Customers are responsible for paying for the return shipment, and Future Motion is not liable for any items damaged or lost in transit.

Refunds will be processed within 2 business days of receiving the product(s) and will be returned to the original payment method.

Restocking Fees

Restocking fees will be applied to all returned items, except for defective or damaged products. The fees are as follows:

Product	Restocking Fee
Accessories	15% of the cost of the item
Onewheel Pint	$30
Onewheel Pint X	$40
Onewheel GT	$50

Bundle Returns

If you purchased a Onewheel board and accessory bundle set and would like to return one or more products from the bundle, we cannot provide refunds on specific items from the bundle. The entire bundle must be returned to qualify for a refund.

Authorized Retailer Purchases

Only products purchased directly through Onewheel.com can be returned to Future Motion. Suppose you purchased your product(s) from an authorized reseller/dealer. In that case, we cannot assist in providing a refund as the product(s) were not purchased directly through Future Motion.

We recommend checking with the reseller/dealer you purchased it from to see their return policy. However, if the product is not working as intended, Future Motion can have the product(s) sent to their repair facility for a warranty claim if it is defective.

Conclusion

Future Motion has a specific return policy for their Onewheel boards and accessories. It’s essential to understand their policy before purchasing to ensure everything runs smoothly. Remember to keep your product unopened and unused if you consider returning it. Future Motion strives to provide its customers with quality products and excellent customer service.

FAQs

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