Rooms To Go Mattress Return Policy

Rooms To Go Mattress Return Policy: Everything You Need to Know

Buying a mattress is a big investment, and you want to make sure you make the right choice. However, even after thorough research, you might end up with a mattress that doesn’t meet your expectations. In such cases, it’s important to know the retailer’s return policy you bought it from.

Rooms To Go is a popular furniture retailer that offers a wide range of mattresses from some of the top brands in the industry. If you’re considering buying a mattress from Rooms To Go, it’s important to understand their return policy in case you need to return or exchange it. This blog post will discuss everything you need to know about the Rooms To Go mattress return policy.

Rooms To Go Mattress Return Policy

The Rooms To Go mattress return policy varies depending on whether you purchased the mattress online or in-store. Here’s a breakdown of the return policy for each type of purchase:

Return Period48 hours
Return MethodContact customer support
Contact Number1-888-709-5380
Official WebsiteRooms To Go

Online Purchases

If you bought a mattress online from Rooms To Go, you have 48 hours after the delivery to initiate a return or exchange. The mattress must be in its original condition, and you must have the original packaging and all accessories that came with it. If you decide to return the mattress, you’ll be charged a 15% restocking fee. This fee is waived if you exchange the mattress for another one.

In-Store Purchases

The return policy is different if you purchased a mattress from a Rooms To Go showroom. You cannot return or exchange the mattress after it has been delivered. However, if Rooms To Go fails to deliver the mattress within the promised timeframe, you can cancel the order and get a full refund.

Sleep Trial

If you purchase a mattress from Rooms To Go, you’ll get a sleep trial period of 21 days. This means that you must keep the mattress for at least 21 days before you can return it for a refund. If you decide to return the mattress within the sleep trial period, you’ll be charged a 15% restocking fee.

Mattress Exchange Policy

If you’re unhappy with the mattress you bought from Rooms To Go, you can exchange it for another. However, the exchange policy is subject to the same conditions as the return policy. If you bought the mattress online, you must initiate an exchange 48 hours after delivery. If you bought it in-store, you could not exchange it after delivery. Also, you must keep the mattress for at least 21 days before exchanging it.

FAQs

Can I cancel my order after it has been placed?

If you placed an online order, you could cancel it within 48 hours of placing the order. After 48 hours, the order cannot be canceled. If you purchased the mattress in-store, you could not cancel the order after it had been delivered.

Are there any fees for returning or exchanging a mattress?

You’ll be charged a 15% restocking fee if you return a mattress. If you exchange a mattress, the restocking fee is waived.

How do I return or exchange a mattress?

Contact the Rooms To Go customer service team to initiate a return or exchange. They will guide you through the process and provide all the necessary details.

Can I return or exchange a customized mattress?

No, customized mattresses cannot be returned or exchanged. These mattresses are made to order and cannot be resold.

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