Lively Return Policy: Free Returns for Your Peace of Mind

Regarding online shopping, one of the most important aspects customers consider is the return policy. It gives them the confidence to shop with peace of mind, knowing they can return an item if it doesn’t meet their expectations. 

In this blog post, we will discuss the return policy of Lively, an online store that offers a wide range of products, including lingerie, swimwear, and activewear. We will explore the details of their policy, including their process, timeline, and restrictions.

Lively has a simple and hassle-free return policy. If you are unsatisfied with your purchase, you can return it within 30 days from the delivery date. The item must be original, with tags and hygienic liners intact. Lively accepts returns for items that are unworn, unwashed, and in their original packaging.

Process:

To initiate a return, you need to fill out the return form available on the Lively website. You must provide your order number, email address, and reason for return. Once your return request is approved, you will receive an email with instructions on how to send the item back to Lively. You would be responsible for shipping costs if the item were defective or incorrect.

Timeline:

Once Lively receives the item, they will inspect it to ensure it meets their return policy requirements. If the item is approved, they will process the refund to your original payment method within 7-10 business days. Depending on your bank’s processing time, it may take additional time for the refund to reflect in your account.

Restrictions:

Lively has a few restrictions on their return policy. They do not accept returns for final sale items, gift cards, or promotional items. Additionally, they do not offer exchanges at this time. If you need a different size or color, you will need to place a new order.

Return Policy	Detail
Timeframe for returns	30 days from delivery
Condition of item	Unworn, unwashed, with tags and hygienic liners intact
Process for return	Fill out return form on website, wait for approval and instructions
Who pays for shipping	Customer, unless item was defective or incorrect
Refund timeline	7-10 business days after item is received and inspected
Restrictions	No returns for final sale items, gift cards, or promotional items; no exchanges

Lively return policy is customer-friendly, providing a simple and hassle-free process for returns. They accept returns within 30 days of delivery and offer refunds to the original payment method. However, they restrict the items that can be returned, including final sale items, gift cards, and promotional items. You can contact their customer service team for assistance if you have any questions or concerns about their return policy.

FAQs:

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