Is a Trustworthy Choice for Refurbished Phones? is creating waves in the online marketplace for refurbished phones, offering a wide range of options at competitive prices. But before you hit that “Buy” button, let’s dive into the details and answer the burning question: Why does have an average to good trust score?

Who owns Smart Cellular UK?

Smart Cellular UK is owned by Yasmin, who founded the company in 2014. Yasmin is not only the owner but also a female entrepreneur in a traditionally male-dominated industry. She has shared her experiences as a business owner, shedding light on her journey in establishing and managing Smart Cellular. As the founder, Yasmin has played a crucial role in the growth and development of the online refurbished mobile company. Her insights into the challenges and successes of being a female business owner in the tech industry provide a unique perspective on Smart Cellular’s journey.

Is Smart Cellular legit?

The mixed feedback from customers, including complaints about delayed deliveries and difficulties in communication, raises caution. The low Tranco rank also suggests lower-than-average website traffic. Determining the legitimacy of Smart Cellular requires careful consideration of various factors. While the website has positive aspects such as a valid SSL certificate, the use of consumer-friendly payment methods, and an external review system, there are concerns raised by negative customer reviews and reports labeling it as a potential scam on platforms like Scamadviser.

Positive Aspects:

1. External Review System: has implemented an external review system, which greatly enhances the credibility of customer feedback. By relying on external reviews, the website ensures that the feedback is less susceptible to manipulation by the website owner. This approach not only strengthens the trustworthiness of the reviews but also provides potential customers with a more reliable source of information.

2. Friendly Payment Methods:

The website goes above and beyond to ensure consumer satisfaction by offering a wide range of consumer-friendly payment options. Customers can choose from well-known and trusted payment methods such as Alipay, Mastercard, Paypal, and Visa. These payment choices provide customers with peace of mind, as they offer the possibility of refunds or assistance in case of non-delivery or disputes. With such flexible payment options, prioritizes customer convenience and satisfaction.

3. SSL Certificate Validity:

To guarantee the security and privacy of its users, has taken the necessary steps to secure its website with a valid SSL certificate. This encryption technology ensures that the communication between the user’s computer and the website is protected, safeguarding sensitive information from potential threats. By prioritizing the protection of user data, demonstrates its commitment to maintaining a safe and trustworthy online environment.

4. Domain Age and Registration: showcases its long-term commitment to its customers by registering the domain well in advance. This proactive approach not only indicates a dedication to the business but also adds a positive note to the website’s legitimacy. With a domain age spanning several years, establishes itself as a reliable and trustworthy platform, as longevity often correlates with reliability and credibility.

5. Trust from Security Measures: has earned the trust of various security platforms, including DNSFilter, Flashstart, Maltiverse, and Trend Micro. This attestation to the website’s security measures further solidifies its trustworthiness in terms of online security. By partnering with reputable security platforms, ensures that its customers can confidently browse and shop on the website, knowing that their safety is a top priority.

Smart Cellular Customer Service Information

Contact Information:

  • Phone Number: 020 3935 8546
    • For Sales and Customer Service inquiries.

Opening Hours:

  • Monday to Friday: 09:00 am to 05:00 pm


Write to Us:

  • Mailing Address:
    Smart Cellular,
    Eliot Park Innovation Centre,
    4 Barling Way,
    CV10 7RH

Returns at

For returns or customer service inquiries, contact us at 02039358546. Smart Cellular takes pride in promptly resolving problems and issues, ensuring a quick and efficient process. We gladly accept returns and provide replacements without delay. If a replacement is not possible, a full refund will be issued.

Return Policy: If you are not completely satisfied with your product, we offer replacements or refunds. Please note that refunds and exchanges are only applicable if the item is returned within 14 days from the date of delivery.

Refund Processing: Refunds may take up to 14 working days to be processed.

Contact Information: For further assistance, email us at [email protected].

Important Points to Note:

1. Return Procedure: Before returning your device, use a trackable service and retain the receipt as proof. SmartCellular does not refund postage. Goods should be shipped in secure packaging, and we are not responsible for damage caused by insecure packaging.

2. Postage Reimbursement: If postage reimbursement is honored, it will be up to a maximum of £8.50.

3. iCloud Account Sign-Out: Ensure your device is signed out of your iCloud account before the return process. Follow these steps:

  • Tap Settings > Apple ID.
  • Scroll down and tap Sign Out.
  • Tap Sign Out again, then tap Delete from My iPhone and enter your password.
  • Go back to Settings and tap General > Reset > Erase All Content and Settings.

If your device does not power on, include your Apple ID and password for assistance.

How to Return Your Device: We recommend using Royal Mail Special Delivery or any tracked service to send the device. This keeps the package insured and provides a tracking number to confirm receipt.

Return Address: Smart Cellular
Eliot Park Innovation Centre
4 Barling Way, Nuneaton, CV10 7RH

Contact for Returns: [email protected]

Conclusion offers a variety of refurbished phones with several positive indicators, including secure payment options, a valid SSL certificate, and positive security assessments. However, the presence of negative customer reviews and reports as a potential scam requires careful consideration. While the website may not be a blatant scam, potential customers are advised to proceed with caution, conduct thorough research, and be mindful of the mixed feedback from consumers. Always exercise due diligence when considering online purchases, especially from platforms with conflicting reviews.

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