Mainline Menswear's Returns

Unraveling Mainline Menswear’s Returns Policy (2024)

When you shop online, it’s important to know the return policy of the store. Mainline Menswear, a popular fashion destination, cares about its customers and has a clear return policy to make shopping stress-free. This article will explain Mainline Menswear returns policy, so you can have peace of mind when making purchases.

Company NameMainline Menswear
Return Time Limit14 days for refunds and exchanges/credit notes
Refund TimeWithin 14 days of receiving the return
Return LabelRecommended to use Royal Mail Tracked Returns
Original PackagingRequired with all labels and tags attached
Return AddressMainline Menswear Ltd (designated address)
ExceptionsFace masks, underwear, earrings, hygiene items
Mainline Menswear’s Returns Policy

Importance of Understanding the Return Policy

Before starting your fashion journey with Mainline Menswear, it’s important to understand their return policy. Knowing the terms and conditions for returns and exchanges will give you confidence in your purchases. You’ll have the flexibility to return or exchange items if needed.

Overview of Mainline Menswear

Mainline Menswear is a top retailer in men’s fashion. They offer a wide range of clothes and accessories from popular brands. They care about their customers and have a good return policy.

Eligibility for Returns and Exchanges

Condition of the Items

To return or exchange items, they must be in perfect condition, not worn, and clean. This means keeping all labels, tags, and barcodes attached, as well as the original packaging and invoice from the initial order.

Exceptions to the Returns Policy

Mainline Menswear is committed to upholding the highest standards for its customers. However, there are certain items that cannot be returned or exchanged. These include face masks, underwear, earrings, foam and spray cleaners, and items with a strong odor, such as cooking smells or cigarette smoke.

Mainline Menswear’s Returns Timeframe

14-Day Return Window for Refunds

Customers request a refund for their purchase from Mainline Menswear within 14 days of delivery. This gives you plenty of time to check and evaluate the items you received.

14-Day Return Window for Exchanges or Credit Notes

Mainline Menswear offers customers a longer return window of 14 days from the delivery date for exchanges or credit notes. This gives you more time to make a thoughtful decision.

No Returns Accepted After 14 Days

Mainline Menswear does not accept returns after 14 days. Please initiate the return process within this time.

How to Initiate a Return

Use of Royal Mail Tracked Returns

To streamline the return process and maintain transparency, Mainline Menswear recommends using the Royal Mail Tracked Returns service. This convenient option allows customers to track their return parcels with ease.

Recorded Delivery and Insurance Options

For customers opting for an alternative courier service, recorded delivery with appropriate insurance coverage is essential to safeguard against non-delivery.

Return Address Details

To make sure your items are returned smoothly, please send them to Mainline Menswear Ltd’s designated return address. Don’t forget to include your original invoice or order number.

Return Process

Printing and Attaching the Pre-paid Label

Customers using the Royal Mail Tracked Returns service can effortlessly print and attach the pre-paid label to their return parcel, simplifying the return journey.

Deduction for Return Shipping

While the Royal Mail Tracked Returns service is free upfront, Mainline Menswear deducts £3.99 from the refund amount when customers choose to use this service for returns.

Including Original Invoice or Order Number in Return Parcel

To expedite the processing of returns, customers must enclose their original invoice or include their order number inside the return parcel.

Products Not Eligible for Returns

Health and Hygiene Regulations

Certain items, such as earrings, face masks, and underwear, fall under health and hygiene regulations and are ineligible for returns or exchanges.

Terms and Conditions

Mainline Menswear’s comprehensive terms and conditions provide clarity on various aspects of their return policy, protecting both the retailer and the customer.

Agreement to the Terms and Conditions upon Ordering

When you order from Mainline Menswear, you agree to follow the terms and conditions. This creates a contract between us.

Company Information

Customers can find assurance in the details of Mainline Menswear Limited, a registered company in England and Wales with a commitment to providing quality fashion products.

VAT Number

The inclusion of the VAT number further solidifies Mainline Menswear’s commitment to transparency and adherence to regulatory requirements.

Customer Reviews and Trustpilot Ratings

Mainline Menswear’s dedication to customer satisfaction is evident in the feedback and reviews provided by their esteemed clientele.

Trustpilot Rating and Customer Experiences

The trustworthiness of Mainline Menswear is reflected in their Trustpilot rating, showcasing the positive experiences shared by satisfied customers.

Product-Specific Return Policies

Some products may have unique return policies, which are communicated clearly on the product description page, ensuring customers are well-informed.

Contact Details

  • For inquiries or further assistance, customers may reach out to Mainline Menswear’s customer service via email at [email protected].
  • For those who prefer direct conversation, they may call the customer service line at +44 (0) 1723 624 264.
  • Customers can also engage with Mainline Menswear’s team through their social media platforms on Facebook, Instagram, and Twitter.
  • The Mainline Menswear’s physical office is located at Unit 1, Orchard Court, Dunslow Road, Scarborough, YO11 3UT, UK. Visitors are advised to schedule their visit in advance.


Mainline Menswear wants to make sure you understand their return policy. Here are the key points:

  • Mainline Menswear prioritizes customer satisfaction.
  • They have a comprehensive return policy.
  • By following the guidelines, you can enjoy a delightful fashion journey with Mainline Menswear.

Feel free to reach out if you have any questions!


Do Mainline Menswear do refunds?

Yes, Mainline Menswear does offer refunds. You can request a refund within 14 days of delivery. Please note that the items must be in perfect condition, not worn, and clean with all labels, tags, and barcodes attached.

Who is the owner of Mainline Menswear?

Mainline Menswear is owned by Mainline Menswear Ltd., a registered company in England and Wales that is committed to providing quality fashion products.

Can you return clothes after washing?

No, you cannot return clothes after washing. To be eligible for a return, items must be in their original, unused condition with all tags and labels intact. Washing the clothes is considered as using them and therefore, clothes that have been washed are not eligible for return or exchange.

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