Mastering boohooMAN Returns: A Simple Guide (2023)

At boohooMAN, customers have a great time shopping. Things may change, and customers may need to return or cancel an order. This guide explains boohooMAN Returns Policy, giving all the important details customers need to know. The easy process makes sure customers can shop with confidence, knowing their best interests come first. Let’s get into the details!

Company Name	boohooMAN
Return Time Limit	28 days (EEA customers)
Refund Time	Within 3-5 working days (after processing)
Return Label	Required for UK returns; Options available for International returns via the portal
Original Packaging	Required for all returns
Return Address	Various methods – see details in the policy
Exceptions	Hygiene reasons: pierced jewelry, fashion masks, lingerie, and swimwear tried on without underwear and seal broken.

RETURNS POLICY Overview

If a customer in the European Economic Area (EEA) wants to cancel their order, they have the right to do so within 28 days of receiving it, in case they change their mind. The cancellation period starts on the day the customer gets all the items in their order. Returning items is a simple 3-step process, making it easy for customers to return their item(s) without any trouble. You can find more information on how to return items on the Customer Service Hub.

If you receive faulty goods, you can return them within 28 days. Please contact the customer service team for assistance before returning the items. Fill out the form on the Customer Service Hub, and team will guide you through the process. We kindly ask that you do not use any faulty items after discovering the fault, as it may affect the refund process.

CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

Customers in the EEA have 28 days to cancel the contract. The cancellation period starts either from the day after the order is received or from the day after the last item in the order is received. To cancel the contract, customers can write a notice of cancellation. The necessary form can be found on the Customer Service Hub. Alternatively, customers can email [email protected] or send a letter by post.

If you’ve already received the order and want to cancel, you’ll need to return the item(s). Once we get the items back, we’ll give you a full refund according to the return policy. Please remember that pierced jewelry and fashion masks can’t be refunded for hygiene reasons.

UK CUSTOMERS ONLY

Returning items for UK customers is easy. Here’s what you need to do:

1. Pack the item(s) in the original packaging or a secure, waterproof package. Keep the labels and tags attached.
2. Cover the original address label with the sticky boohooMAN returns label found on the bottom right-hand corner of the delivery note.
3. Return the package via the Post Office and make sure to get proof of postage.
4. If you need a new label, download the UK returns label form. Add the order number from the Order History section on the My Account page. Alternatively, you can initiate the return online by selecting the item(s) from the order history, choosing the return option, printing the returns label, and sending off the return parcel.

Please note that returns must be made using the returns portal link or the pre-printed returns label attached to the delivery note. Returns made using any other method will be at your own cost and liability.

HOW DO I RETURN AN ITEM OUTSIDE THE UK?

For customers outside the UK, we do not offer a free returns service. Here’s how you can return items:

1. Put the item back in its original packaging or a secure, waterproof package with labels and tags still attached.
2. Access the returns portal using your order number and either your email or the last 4 digits of your phone number.
3. Choose your preferred return option (print returns label at home or in-store options) and follow the instructions in the portal.
4. Post the return parcel using your preferred method. You will receive an email confirmation once we receive the returned item.

Please remember that returns made through the portal are fully tracked, so you don’t need to keep proof of postage. We will process refunds once the items arrive at their warehouse. If the items don’t reach the warehouse, you may need to open a dispute with the carrier. Also, please note that if your order value exceeds certain thresholds, you may be subject to import VAT and custom duty charges.

HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

For customers who purchased items from the boohoo outlet eBay store, UK returns are hassle-free. Follow these steps for an easy return:

Alternatively, customers can download a new label and add their order number from the Order History section on the My Account page. A FREE Collect+ returns service is also available for boohoo outlet eBay store customers in the UK mainland and Northern Ireland. To return with Collect+:

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Returns processing usually takes up to 7 working days (excluding weekends and bank holidays) from the return date. Once we receive and complete the checks, we will refund the credit/debit card. The funds should appear on the bank statement within 3-5 working days, depending on the card issuer. If you paid with a gift voucher or store credit, we will credit the amount back to your boohoo.com account. We will keep you informed with an email when the parcel arrives at the warehouse and another when the refund is processed.

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Right now, you can’t exchange directly. But, you can easily return your items for a refund and then order the item you want. Returning is easy and you’ll get your refund quickly.

Conclusion

This complete guide to boohooMAN’s Returns Policy aims to give you useful information and explain all the important details you need to know. Making customers happy is very important, and the goal is to make returning items as easy and convenient as possible. If you have any questions or need more help, the friendly customer service team is always here for you. Enjoy shopping and thank you for choosing boohooMAN!

BoohooMAN Returns FAQs

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