Carphone Warehouse Return Policy

Carphone Warehouse Return Policy in 14 Days: Complete Guide

Carphone Warehouse Return Policy: If you buy a top-up in a store, online, over the phone or on your mobile, you cannot get your money back or switch it for something else. Opened headphones are also non-returnable for hygiene reasons. Early upgrade Pay monthly phones cannot be exchanged as you accepted a discount on the termination fee when signing up for the contract and waived your right to the 14-day change of mind option

Return or Exchange items that were purchased online or over the phone.

You can change your mind and return what you bought from us online or on the phone up to 14 days after you buy it. Items purchased between 30th October and 24th December 2013 are eligible for returns and exchanges until 14th January 2023. All items must be in their original condition.

Carphone Warehouse Return Policy

Returning or Exchanging New Pay Monthly Phones

You can return or exchange your new Pay monthly phone within 14 days of purchase. You can swap it for a different model, change networks, or cancel the contract and receive a refund.

Returning or Exchanging Upgrade Pay Monthly Phones

You can get a new phone and change it if you don’t like it. You can also call the store or talk to your network to change your plan. If you want to avoid other plans, speak to your network about what else you can do.

Returning or Exchanging Pay As You Go, SIM-Free Phones & SIM-Free/ PAYG Tablets

You can return or exchange Pay As You Go phones, SIM-free phones and tablets within 14 days of purchase. You can also swap them for a different model once. However, you cannot get a refund on any of the items.

Returning or Exchanging Items Bought In Store

You can return or exchange items bought in-store within 14 days of purchase. Pay As You Go phones, SIM-free phones, and tablets can be swapped for a different model once. An identical exchange is available for all other items where the same item with the same value is exchanged.

CarPhone Warehouse Refunds Policy

If you return something to the carphone warehouse, it will take 10 days for a credit card refund and 28 days for a check refund. If you want to change the name on the contract, it’s called a change of ownership. Go to the carphone warehouse website for more information.

Company NameCarphone Warehouse
Contact Number0800 049 0222 (UK Customer Service)
0370 111 6565 (Ireland Customer Service)
HeadquartersLondon, United Kingdom
Parent CompanyDixons Carphone
ProductsMobile phones, tablets, accessories
ServicesMobile phone contracts, SIM-only deals, upgrades
LocationsStores across the United Kingdom and Ireland
Social Media@CPWTweets


The CarPhone Warehouse lets you return or exchange things you bought within 14 days. Phones and tablets can be returned once. Everything else must be like new. If you bought something between October 30th and December 24th, it can be returned until January 14th, 2023. It takes 10 days to get your money back on a credit card and 28 days if they give you a check. You can also change the name on a contract using their website.


What is Carphone Warehouse’s return policy?

Carphone Warehouse usually allows customers to return items within 14 days. But it is important to double-check the return policy because it can be different depending on what you bought and why you are returning it.

Can you return a mobile phone once opened?

Returning a mobile phone once it has been opened can be challenging due to hygiene reasons and potential data storage on the device. It is advisable to contact Carphone Warehouse directly or refer to their return policy for specific details regarding the return of opened mobile phones.

Can I return a SIM-free phone to Carphone Warehouse?

Carphone Warehouse generally accepts returns for SIM-free phones within the specified return period, usually 14 days. However, the phone should be in its original condition, including all accessories, packaging, and documentation. You may be able to exchange the SIM-free phone for a different model or receive a refund, subject to Carphone Warehouse’s return policy.

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