Smyths Returns Policy

Smyths Returns Policy [28 Days]: Everything You Need to Know

If you recently bought something from Smyths Toys and need to return it, it’s important to know their return policy. Smyths Toys is a popular store with toys and games for kids of all ages. In this article, we’ll guide you through their return policy, including the process, requirements, and important details to remember. Let’s get started and learn how to return items to Smyths Toys without any hassle.

Smyths Toys wants you to be happy with your purchase. If you have any problems, like getting a broken or wrong item, or just want to return something, they have a clear returns policy to help you. They care about customer satisfaction and making sure everything arrives in great condition.

Smyths Returns Policy

Return Window28 days
Condition of ItemsUnused, in original packaging
Proof of PurchaseReceipt or order confirmation
Refund OptionsOriginal payment or store credit
In-store ReturnsAny Smyths store
Online ReturnsMail or in-store
ExclusionsPersonalized items, opened software, DVDs
Faulty/Damaged ItemsRefund, exchange, or repair (depends on warranty)
Change of MindResalable condition required
The receipt or order confirmationGift cards, gaming cards, downloadable content not returnable

Smyths Returns for Online Orders

If you buy something from Smyths Toys online and want to return it, follow these simple steps: 

  • Return the item within 28 days of receiving it.
  • Ensure the item is unused, unopened, and in its original condition and packaging.
  • Remember, the item should be in a condition that can be resold.
  • You’ll need a valid Smyths Toys receipt or the dispatch confirmation email with your order reference number.
  • Please keep in mind that you’ll need to cover the cost of return shipping.
  • Make sure to pack the item securely to avoid damage during transit.

Smyths In-Store Returns

  • Smyths Toys accepts returns for in-store purchases, Click & Collect, and in-store home delivery.
  • In-store returns follow a similar process to online returns.
  • Ensure the item is in its original condition and bring a valid receipt.
  • Check the Smyths Toys website for location-specific details on in-store returns.

Smyths Refunds on Unwanted Items

Once your unwanted item reaches the Smyths Toys warehouse, it will be carefully inspected to confirm it meets the return policy conditions. If it qualifies for a refund, the money will be credited back to the original payment method you used. You should receive a refund notification within 10 working days after returning your parcel. If you don’t receive the notification within that time, it’s a good idea to contact Smyths Toys customer service for assistance.

Smyths Returns for Video Games, Nursery Products & Pokemon Trading Cards & Games

Smyths Toys has specific guidelines for returning certain items. For video games, nursery products, and Pokemon trading cards and games, refunds or exchanges are generally not offered unless the items are faulty or not as described. These restrictions are in place to ensure product integrity and hygiene. However, this policy does not affect your statutory rights, and if you have any issues with these items, you can refer to the tablets and games console FAQ section on Smyths Toys’ website for further assistance.

Smyths LEGO Returns

If you bought a LEGO set from Smyths Toys and discover missing pieces, follow these steps to fix the issue: 

  • Contact LEGO directly by phone or through their website. 
  • Provide them with the part number, design number, and set name. 
  • LEGO will send you the missing piece(s) promptly, so you can finish your set quickly.

Smyths Damaged or Faulty Items

If you ever receive a damaged delivery from Smyths Toys, remember to say no and inform Smyths Toys immediately. They will assist you with the return or exchange process. Similarly, if you receive something that doesn’t work, you can send it back as we mentioned earlier. Smyths Toys accepts returns for broken or faulty items, just like they do for online orders.

Forms of Redress

Atths Toys, if you have a problem with a returned item, they have different options to help you. They can fix it, replace it, give you a refund, or even give you a gift card. If you find out that something is wrong with an item after checking it, and it’s been more than 6 months since you bought it, Smyths Toys might give you a gift card or a replacement if they have it. But if they don’t find anything wrong with the item, they will explain why and give it back to you without charging you anything.

Smyths Toys Returns Form

If you prefer a structured way to start returns, Smyths Toys has a special returns form on their website. It has all the fields you need to provide the right info for an easy return. Be sure to fill out the form correctly and include all the important details to ensure a smooth return process.


In short, the Smyths returns policy provides customers with a straightforward and reliable way to return items. Whether you made a purchase online or in-store, Smyths Toys is committed to assisting with any concerns and providing appropriate solutions, such as repairs, replacements, refunds, or gift cards. Simply follow the guidelines and meet the requirements for a hassle-free return experience with Smyths Toys.


Can I return an item to Smyths Toys if I’ve changed my mind?

Sure! If you don’t need it, you can return an item within 28 days of getting it. Just make sure it’s not used, unopened, and still in its original condition and packaging

How long does it take to receive a refund from Smyths Toys?

After your return is processed, you should get a notification about your refund in 10 working days.

Can I return video games, nursery products, or Pokemon trading cards and games?

You usually can’t get a refund or exchange for these items, unless they’re broken or not what they’re supposed to be.

What should I do if my LEGO set is missing pieces?

Contact LEGO directly with the required information, and they will quickly send you the missing piece(s).

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