Joules Return Policy

Joules Return Policy: Return in 30 Days[2024]

Joules Return Policy: Online stores need to make sure customers are happy when they shop. Joules, a popular British company, knows this and makes it easy for people to return things if they are not satisfied. In this article, we will learn about how Joules helps customers return their items and what steps you need to take if you want to do a return.

Returns Policy Key PointsDetails
Return TimeframeFriends of Joules: Return directly to the seller’s address
Condition of the ItemMust be returned in original condition
Return Methods30 days from the delivery date
Store: Return to a Joules store, bring parcel summary
Friends of Joules: Return directly to the seller’s address
ExclusionsRefer to product details for specific exclusions

What is Joules Return Policy:

You can return something to us within 30 days if you’re not happy with it. Look at the product information for any exceptions. If you bought online, use this website to start your return. Fill in your order info and pick what you want to send back. Take the package, label it, and return the note to your local post office.

If you don’t have a printer, the post office can help you print the label. Ask for proof of postage too. Put your name, address, and phone number in your package along with a receipt and what you are returning.

Methods To Return Item Back

You can return items to Joules in a few ways

Joules Return Policy For to store.

Any goods you have purchased from us may be returned to us in their original condition within 30 days of the date of delivery if you are not entirely satisfied with it. For any exceptions, please refer to the product specifications. Please include the package summary that was delivered with your purchase if you’re returning one that you ordered online or through customer care. Please be aware that the following concession shops do not accept returns for products bought online or through a Joules store:

Browns of York Concession

Jersey Concession

Northallerton Concession

Joules Exchange Policy

Go to the store with the items you want to return or exchange. Bring your receipt and the card you used to buy it. Call the store before you go so they have what you want. You cannot do an exchange by mail. Look at Joule’s store finder if you need help finding a store.

Friends of Joules Returns.

Please send returns directly to the seller’s address if you have any things that were sold by one of our Friends of Joule’s merchants. This information is on the delivery note that was included with your initial package. Any questions you may have about your order can be answered by one of our Friends of Joule’s vendors. By selecting the ‘contact seller option in the My Orders area of your online account, you may communicate with our sellers. Through the link in your order confirmation email, you may get in touch with the seller if you don’t have an account.

Please be aware that, depending on the seller, you could be responsible for paying the cost of returning the item(s). To have a reference in case your package takes some time to return with the seller, we advise requesting proof of shipping.

International Returns.

If you need to return something from overseas, fill out the form that came with your order. Use a tracking service to send it back to us. You will have to pay for shipping. Ask for proof of postage in case the package does not come right away. It might take up to 10 days (not including weekends) after we get back your products before you get a refund. This may take longer during sales.

Christmas Returns Policy 2023:

For orders placed from 1st December 2023, our standard returns policy still applies. You have 30 calendar days from the date of delivery to return any product in its original condition. Please refer to the product details for any exclusions.

Return Conditions and Eligibility

  • Item Condition: Joules anticipates that the returned item will be undamaged, unused, and complete with all of the original tags and packaging. There shouldn’t be any indications of alterations, damage, or wear on the item.
  • Return Timeframe: Joules provides an extended return window of 28 days from the date of purchase. It is essential to initiate the return within this timeframe to be eligible for a refund or exchange.
  • Proof of Purchase: To initiate a return, you will need to provide proof of purchase, such as the order number or a valid receipt. This helps Joules in verifying the purchase and process the return accordingly.
  • Return Options: Joules offers various return options, including returning items by post, in-store, or via a Hermes ParcelShop. It is important to choose the appropriate return option based on your location and convenience.
Customer Support Contact NumberNot provided in the available information
Website DetailJoules Help Centre


Joules’ returns policy is designed to provide customers with a seamless and convenient shopping experience. With an extended return window, free returns for UK customers, and multiple return options, Joules prioritizes customer satisfaction and ensures that returning an item is hassle-free. The conditions and eligibility criteria set by Joules, such as returning the item in its original condition with tags and labels attached, adhering to the specified return timeframe, and providing proof of purchase, help facilitate a smooth returns process. It’s important to note any non-returnable items for hygiene and safety reasons.


How soon can you expect to receive your money back?

Joules requires the item to be returned in its original condition, including all tags and labels. If the tags or labels have been removed, it may affect the eligibility for return. It is recommended to keep the tags and labels intact until you have decided to keep the item.

How long will it take to get your money back?

Once Joules receives the returned item, they aim to process the refund within 14 days. However, please note that the actual time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

Can I swap out a product for one in a different size or color?

Yes, Joules offers the option to exchange an item for a different size or color, subject to availability. When initiating the return, you can indicate your preference for an exchange, and Joules will do its best to accommodate your request.

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