Kick Game Returns Policy: Everything You Need to Know

Are you curious about returning sneakers you bought online from Kick Game? Don’t worry, we’ve got you covered! In this article, we’ll explain everything you need to know about their return policy. It’s important to understand the process, whether you’re a sneaker fan or just a regular shopper. Keep reading to find out more!

Kick Game is a popular online store for sneakers, catering to sneakerheads and fashion lovers. They know that sometimes customers need to return their purchases, so they’ve made sure to have a hassle-free returns policy in place.

Returns Accepted
TimeframeWithin 14 days of receipt
ConditionUnworn, undamaged, and in original condition
Tags and PackagingOriginal tags and packaging must be intact
Refund Process
Refund MethodRefunds will be issued to the original payment method used for the purchase
Non-Refundable Shipping FeesShipping fees are non-refundable
Processing TimeRefunds may take up to 10 business days to process

Kick Game Returns Policy: Overview

Kick Game provides customers with a 14-day window to initiate a return from the date of delivery During this period, customers can return their items, provided they meet certain criteria.

Returns for Clothing

To return clothing items to Kick Game, they must be unwashed and unworn. Also, make sure to send them back in their original packaging with all labels attached.

Returns for Sneakers

If you want to return sneakers, you need to take extra care. Keep them in good condition with the sneaker box inside an outer box for protection. If you don’t follow these rules, your return might be refused and sent back to you if it gets damaged.

Non-Refundable Gift Boxes

When you buy gift boxes from Kick Game, they can’t be returned. So, remember this before adding a gift box to your order.

Return Exceptions for Sale Items and Promotional Codes

If you buy something on sale or use a promo code, you can only get store credit. Remember this when you buy stuff on sale or use a promo code.

Step-by-Step Return Process

Returning an item to Kick Game is a straightforward process. Here’s a step-by-step guide to help you through it:

Step 1: Prepare the item for return by ensuring it meets the return criteria mentioned earlier.

Step 2: Place the item back in its original packaging, along with all labels and accessories.

Step 3: If returning sneakers, ensure they are placed inside the sneaker box and then inside an outer box for protection.

Step 4: Visit the Kick Game website and navigate to their returns page.

Step 5: Follow the instructions provided on the returns page to initiate the return process.

Step 6: Pack the item securely, ensuring it is protected during transit.

Step 7: Ship the return back to Kick Game using a reliable shipping service. It is recommended to opt for a shipping method that provides tracking and insurance.

Step 8: Once Kick Game receives the return and verifies its condition, they will process the refund or issue store credit, depending on the eligibility of the item.


In conclusion, you can return items to Kick Game within 14 days of delivery. Make sure clothes are clean and unworn, and sneakers are in their original condition with packaging. Note that gift boxes can’t be refunded, and sale items or purchases with promo codes can only be exchanged for store credit. Follow Kick Game’s return process for a smooth experience.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions regarding the Kick Game returns policy:

What is the timeframe for returning an item to Kick Game?

Kick Game provides customers with 14 days from the date of delivery to initiate a return.

Can I return clothing items that have been worn?

No, clothing items must be unwashed and unworn to be eligible for a return.

What packaging should I use when returning sneakers?

Sneakers should be returned in their original condition, with the sneaker box placed inside an outer box for protection..

Are gift boxes purchased from Kick Game refundable?

No, gift boxes are non-refundable.

Can I get a refund for items purchased during a sale or with a promotional code?

Items purchased during a sale or with a promotional code are only eligible for store credit.

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