Warren James Return Policy

Warren James Return Policy: Complete Return Process

Warren James is a renowned British goldsmith and the largest jewelry retailer in the United Kingdom, with over 225 stores nationwide. To provide excellent customer service, Warren James has established a comprehensive return policy. This article will outline the key aspects of the Warren James return policy, including the exchange and refund procedures, exclusions, and important terms and conditions.

Return Policy DetailsDescription
Return Period28 days from the date of purchase
Condition of ItemItems must be in original, unworn, and undamaged condition with all packaging and tags intact.
Proof of PurchaseOriginal receipt or proof of purchase is required
Refund OptionsRefunds can be provided in the original form of payment or as a store credit
Exchange PolicyExchanges are allowed for the same item or an item of equal value
ExceptionsSome items may not be eligible for return or exchange, such as earrings (for hygiene reasons) or personalized items
Online ReturnsOnline purchases can be returned in-store or through mail, following the provided instructions on the Warren James website
Return ShippingIf returning by mail, the customer is responsible for return shipping costs unless the item was received in a damaged or faulty condition
Store LocatorWarren James has a store locator on their website to find the nearest retail location for in-person returns or exchanges

Website Exchange Policy:

Warren James allows the exchange of unworn resaleable items purchased from their website within 28 days from the order date, provided the item is taken to one of their branches To facilitate the exchange, customers need to bring the unworn item, along with a copy of the email receipt or delivery receipt, to a branch of their choice. The item can be exchanged for an item of equal or higher value by paying the price difference. Please note that exchanges cannot be processed by post.


Certain items are excluded from Warren James’ website exchange policy. These include pierced jewelry, such as earrings, for hygiene reasons and customer protection. Additionally, personalized jewellery that has been specially altered or customized cannot be exchanged

Website Refund Policy:

Warren James offers refunds for unworn resaleable items purchased from their website if the request is made within 28 days from the date on the dispatch note email. However, refunds cannot be processed at any of their branches To request a refund, customers need to sign in and visit the Contact Us page on the website, select “Request a Refund,” and choose the order number for the item they wish to return.

The reason for the refund should be provided in the comments box. Instructions for returning the item will be emailed within 48 hours. It’s important to note that customers are responsible for covering the cost of postage for returning an item 

Refund Process:

Once the returned item is received, Warren James will refund the amount back to the debit/credit card originally used for the purchase. The refund process typically takes up to 5 working days to complete. In case the returned item is not received by Warren James, customers may be asked to provide the Proof of Postage receipt obtained from the Post Office to proceed with the refund 

Important Terms and Conditions:

When using the Warren James website, customers are bound by the terms and conditions of use outlined by the company. By continuing to use the website, customers indicate their acceptance of these terms and conditions It is important to read and understand the Privacy Policy regarding data protection and the use of cookies, as well as any legal notices that may be present on other areas of the website.


Warren James provides customers with a comprehensive return policy to ensure their satisfaction. The policy allows for exchanges of unworn resaleable items within 28 days of purchase at one of their branches, while refunds can be requested within the same timeframe through the website. Customers should familiarize themselves with the exclusions, such as pierced jewelry and personalized items, and adhere to the specified terms and conditions. By implementing this return policy, Warren James aims to enhance the overall shopping experience for its customers.

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