Fruugo Return Policy: Your Satisfaction Guaranteed

Q: How do I get a refund for my purchase?

Refunds are typically processed within 14 day s after the retailer receives the returned goods. The refund will be issued through the same payment method initially used for the purchase.

Welcome to the Fruugo Returns, Refunds & Exchanges guide. In this article, we will explore Fruugo’s customer-friendly policy that allows you to return, refund, or exchange your order in case you are not fully satisfied. Understanding this process is crucial for a seamless shopping experience and ensures that both customers and retailers are well-informed about their rights and responsibilities.

Fruugo Returns Process

Returns Process Step by Step:

Register your return within 14 days of receiving your order.
Follow the specific return instructions provided by each retailer.
If your package contains returns information, follow those instructions to return the package directly to the retailer.
If you don’t have returns information, visit Fruugo’s Help Centre.
Answer some interactive questions to receive a returns form with specific instructions.

Conditions for Returns

Goods must be in a saleable condition and unworn/unused.
Goods should be returned with their original tags and packaging.
Proper packaging is essential to prevent damage during transit.
Certain goods cannot be returned due to health and hygiene considerations or being personalized.

Postage Costs and Refunds

When you return an item, you usually have to pay for the return postage unless the item is faulty or damaged. If you are returning products from a particular store, they will refund the original shipping costs. However, if you upgraded to express delivery, they will only refund the cost of standard delivery. It’s a good idea to use a tracked mail service when returning items. For international returns, mark the package as “RETURNED GOODS” to avoid customs charges.

Refunds are typically processed within 14 days after the retailer receives the returned goods. The refund will be issued through the same payment method initially used for the purchase. Please note that some payment types like Multibanco might have limitations for refunds.

Damaged or Faulty Goods

If you receive damaged or faulty goods, contact the retailer. They may need images or videos of the damage. Depending on the extent, they may offer a replacement, discount, or full refund upon return.

Refusing Delivery

If you choose to refuse delivery of your order, certain fees and charges incurred by the retailer may be deducted from your merchandise refund. Similarly, if the tracking shows delivery attempted, and you fail to collect the item, similar deductions may apply.

Fruugo Retailer Portal and Order Management

For retailers, managing orders is made easy through the Fruugo Retailer Portal. This tool allows you to view and handle orders efficiently, providing a seamless experience for both retailers and customers.

Looking for Orders on the Retailer Portal

The Retailer Portal lets you quickly find specific orders. You can search using different attributes like Order ID, Product Name, Customer Name, and more.

Filtering Orders on the Retailer Portal

To better handle the order list, you can use filters for status, date, or value. This helps retailers organize and process orders more effectively.

Processing New Orders on the Retailer Portal

Retailers should quickly confirm or cancel pending orders to ensure timely processing. If you don’t take action within the given time, the order may be canceled and customers will get a refund.

Best Practices for Retailers

For the best order management, retailers are advised to keep an eye on the Retailer Portal and address any integration issues that may affect order updates on the Fruugo system.

Conclusion

Fruugo’s Returns, Refunds & Exchanges policy is made to give both customers and retailers a positive shopping experience. By following the guidelines and conditions in this article, you can easily navigate the process. Remember to use the Retailer Portal features to manage orders efficiently and provide great customer service. Happy shopping!

FAQs

What’s the maximum time to register a return?

Customers have 14 days from receiving their order to register a return.

How do I get a refund for my purchase?

Refunds are typically processed within 14 days after the retailer receives the returned goods. The refund will be issued through the same payment method initially used for the purchase.

Who pays for return postage?

Customers usually have to pay for the return postage unless the item is faulty or damaged. If you are returning products from a particular store, they will refund the original shipping costs. However, if you upgraded to express delivery, they will only refund the cost of standard delivery.

Can I refuse the delivery of my order?

Yes, you can choose to refuse delivery of your order. However, certain fees and charges incurred by the retailer may be deducted from your merchandise refund. Similarly, if the tracking shows delivery attempted, and you fail to collect the item, similar deductions may apply.