Boots Return Policy: Explained a Smooth Refund Process
When it comes to shopping, it’s always reassuring to know the returns policy of the store you’re buying from. In this article, we’ll take a closer look at Boots’ return policy to help you understand what to expect if you need to return a product.
Boots is a popular high-street retailer in the UK, with a wide range of products available from beauty and skincare to healthcare and pharmacy. Their returns policy is designed to provide customers with flexibility and peace of mind, ensuring that you’re happy with your purchase.
| Name | Boots.com |
| Type | Online retailer |
| Founded | 1849 |
| Headquarters | Nottingham, England |
| Parent company | Walgreens Boots Alliance |
| Products | Health and beauty products, pharmacy services, photo printing, baby and child products, electricals, gifts |
| Services | Online shopping, click and collect, pharmacy services |
| Website | www.boots.com |
| Customer service | Rewards Program |
| Rewards program | Boots Advantage Card |
| Number of stores | Over 2,500 (including physical stores) |
| Employees | Over 56,000 |
| Revenue | £9.5 billion (2023) |
Explanation of Boots Returns Policy
Boots offer a 35-day returns policy for most products, including in-store and online purchases. This means that if you’re not completely satisfied with your purchase, you can return it for a refund or replacement within 35 days of the date of purchase. However, some products are excluded from this policy, which we’ll explore in more detail below.
| Returns timeframe | 35 days from date of purchase |
| Condition of items | Items must be unused and in original packaging |
| Return options | In-store return, post return or courier return |
| In-store return | Items can be returned to any Boots store with proof of purchase |
| Post return | Customers can download and print a returns label from the Boots website and send the item back via post |
| Courier return | Customers can arrange for a courier to collect the item by calling Boots customer service |
| Refund method | Refunds will be issued to the original payment method |
| Refund timeframe | Refunds will be processed within 14 days of receipt of the returned item |
| Exclusions | Certain items cannot be returned, including medicines, food and drink, and personalized items |
| Faulty items | Faulty items can be returned within 30 days for a refund or exchange |
| Customer service | Contact Boots customer service for any return-related queries at 0345 609 0055 (UK) or +44 115 950 6111 (International) |
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Extended returns policy for Christmas gifts
Boots offers an extended returns policy during the Christmas period for gifts purchased between 1st November and 24th December. This means that you have until the 31st of January to return any Christmas gifts, as long as you have proof of purchase.
Items eligible for return
Most items purchased from Boots are eligible for return, as long as they’re in their original condition and packaging. This includes items bought in-store and online, with a few exceptions.
35-day return window for refunds or replacements
As mentioned earlier, Boots offers a 35-day return window for most products. If you’re not happy with your purchase, you can return it to any Boots store in the UK for a refund or replacement. Alternatively, if you’ve bought something online, you can return it by post or to a local store.
Exclusions to Returns Policy
There are a few exclusions to Boots’ returns policy, which include:
- Medicines and prescription items
- Personalized items
- Perishable goods such as food and drink
- Digital content such as music and eBooks
Boots Advantage Card points policy
If you’ve used your Boots Advantage Card to purchase an item, any points earned from the purchase will be deducted from your account if you return the item for a refund.
Statutory rights disclaimer
Boots’ returns policy doesn’t affect your statutory rights, which include your right to return faulty or misdescribed products.
Returning Items Bought Online
Two options for returning online purchases
If you’ve bought something online from Boots and you’re not happy with it, you have two options for returning it:
- Return it to a local store
- Return it by post
Return to Local Store
Returning an online purchase to a local store is a simple process. All you need to do is take the item, along with your delivery note and payment card, to any Boots store in the UK. You can then choose to receive a refund or replacement for your item.
Return free by post
If you prefer to return your item by post, you can do so for free using the pre-paid returns label that comes with your delivery. Simply pack the item in its original packaging, attach the label, and send it back to Boots. Once they’ve received the item, they’ll process your refund or replacement.
Requirements for Returning Online Purchases
When returning an online purchase, it’s important to ensure that you include the delivery note or a copy of your order confirmation, as well as the original packaging and any accessories that came with the item.
Returning Items Bought In-Store
Returning products to any Boots store in the UK
If you have purchased an item in-store and wish to return it, you can do so at any Boots store in the UK. You will need to present your receipt, and a member of staff will assist you with the return process. You can choose to receive a refund or a replacement item.
Refunds or replacements are offered with a receipt
If you have the receipt for the item you wish to return, you can receive a refund or a replacement item. The refund will be issued to the original payment method. If you paid with a gift card, you will receive a new gift card with the refund amount loaded onto it.
Returning Items Ordered In-Store
In-store orders must be returned in-store
If you have placed an order in-store and wish to return it, you will need to return it to the store where you made the purchase. You will need to present your receipt, and a member of staff will assist you with the return process.
Requirements for returning in-store orders
To return an item that was ordered in-store, it must be in its original condition and packaging. You should also ensure that all tags and labels are attached. If an item is faulty or damaged, you should contact Boots customer service before returning it.
Returning Items Dispatched Directly From a Supplier
Supplier contact details for returning items
If you have received an item that was dispatched directly from a supplier, you will need to contact the supplier directly to arrange a return. The contact details for the supplier will be provided in the documentation that accompanied the item.
Requirements for returning items dispatched directly from a supplier
To return an item that was dispatched directly from a supplier, you will need to follow the supplier’s returns policy. The supplier will provide you with instructions on how to return the item, and any requirements that you need to meet.
How do I return an item dispatched direct from a supplier?
To return an item dispatched directly from a supplier, you need to follow these steps:
- Check the despatch note that came with your order for the contact details of the supplier’s helpline. If you cannot find the despatch note, use the contact details provided in the list above.
- Contact the supplier’s helpline and inform them that you wish to return the item. They will provide you with instructions on how to proceed with the return.
- Pack the item securely and attach any necessary labels or documentation provided by the supplier.
- Ship the item back to the supplier using a tracked delivery service. Make sure to obtain a proof of postage and keep it safe.
In case you cannot locate your despatch note, please refer to the contact information provided below for the respective companies:
- AB Gee (Toys): [email protected]
- Activity Superstore: [email protected] / 0371 384 1800
- Allison Baby (Joie, Graco, Nuna): 0800 952 0061
- Ann Summers: [email protected]
- Bababing: 01535 606871
- Baby More: 02034755588
- Babymoov: 01823 772998
- Babystyle (Oyster): 01509 816444
- Bebelephant: [email protected]
- Cartwright & Butler: 0303 300 1005
- Clair de Lune: 0161 491 9800
- Cosatto Ltd: 0871 977 3900
- Creative Conceptions (Lelo): [email protected] /01636703454
- Cuddleco (Doona, Childhome, Mother & Baby): 0161 702 5062 / [email protected]
- Dorel UK (Maxi-Cosi): https://www.maxi-cosi.co.uk/c/contact-us
- East Coast: 01692 403461
- Baby Republic (Elf on the Shelf): 01908 803800 / [email protected]
- GO10 (Withings): [email protected]
- Greensheep (Snuz): 0800 145 6536/[email protected]
- Hauck: 01978 664362
- Hippychick (Fraupow, Blinky, Vilac, Myhummy, Moby): 01278 434440/[email protected]
- Ickle Bubba: 01554 707022
- iFit (Proform): 0330 1231045
- JDM (Tonies): [email protected]
- John Adams: 01480 414361
- Magic Baby (Venicci): [email protected]/ 01302 953872
- MyBabiie: [email protected]
- Neo G Ltd: 01423 507309
- Nimans Home (Beurer): 0844 4889100/ [email protected]
- NRS Mobility Aids: 0345 120 7778
- RKW (Smeg, Lavazza, Black & Decker, Tower, VQ): 0333 220 6071 / [email protected]
- So Divine: [email protected] / 0117 974 4111
- Tee Zed (Dream Baby): 0844 800 9445
- The Source Wholesale: [email protected]
- Tutti Bambini: 0208 368 5800
- Westborn (Kinder Valley): https://www.kinder-valley.com/help-contact-us.html
Notice:
Once the supplier receives the item, they will inspect it and issue a refund if it meets their return policy. The supplier will contact Boots to issue the refund, which should be processed within 14 days.
Conclusion:
In conclusion, the Boots return policy is designed to ensure customer satisfaction and a hassle-free return process. Customers can return items purchased online, in-store or by post, depending on their preference and the type of purchase. The policy covers most products but does have exclusions, including certain healthcare and electrical items.
Boots’ extended returns policy during the Christmas period is a particularly useful feature for those looking to purchase gifts for loved ones. The 35-day return window for refunds or replacements gives customers ample time to decide if a product is suitable for their needs, and the Boots Advantage Card points policy ensures that customers do not lose out on any points earned from a returned item.
FAQs
What is the return policy at Boots?
Boots has a 35-day return policy for most items purchased in-store or online, with some exclusions. The items must be in their original condition and accompanied by proof of purchase.
Can I return an item after 35 days?
No, you cannot return an item after 35 days, as this is the maximum timeframe allowed for returns. However, there may be some exceptions to this policy, such as if the item is faulty or if you received it as a gift.
What items are excluded from the Boots return policy?
Some items are excluded from the Boots return policy, such as personalized items, perishable goods, and certain health and beauty products. For a full list of excluded items, please refer to Boots’ returns policy.
What items are excluded from the Boots return policy?
Some items are excluded from the Boots return policy, such as personalized items, perishable goods, and certain health and beauty products. For a full list of excluded items, please refer to Boots’ returns policy.
What is the Boots Advantage Card points policy for returns?
If you return an item and have used your Boots Advantage Card to make the purchase, any points earned from the purchase will be deducted from your Advantage Card account.
Can I return an item bought online to a Boots store?
Yes, you can return an item bought online to any Boots store in the UK, as long as it is within the 35-day return window and accompanied by proof of purchase.
Can I return an in-store order by post?
No, in-store orders must be returned to a Boots store.
How do I return an item that was dispatched directly from a supplier?
If you need to return an item that was dispatched directly from a supplier, you will need to contact the supplier directly for instructions on how to proceed.
What are my statutory rights when returning items to Boots?
Your statutory rights when returning items to Boots remain unchanged, and Boots’ return policy does not affect your legal rights as a consumer. If an item is faulty or not as described, you may be entitled to a refund or replacement under the Consumer Rights Act 2015.
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