Seasalt Return Policy 28days: Your Guide to Easy Returns
At Seasalt, we understand that sometimes a purchase might not be just right for you. That’s why the returns process is designed to be as straightforward and convenient as possible. Whether you’ve bought something for yourself or received a gift, our goal is to ensure your satisfaction. Here’s everything you need to know about Seasalt returns:
Seasalt Cornwall Information
| Category | Description |
|---|---|
| Brand Name | Seasalt Cornwall |
| Headquarters | Falmouth, Cornwall, UK |
Seasalt Cornwall Information
| Category | Description |
|---|---|
| Brand Name | Seasalt Cornwall |
| Headquarters | Falmouth, Cornwall, UK |
| Founded | 1981 |
| Product Range | Women’s Clothing, Footwear, Accessories |
| Sustainability | Commitment to Sustainable Practices and Eco-Friendly Materials |
| Returns Policy | 28 Days Return Policy; Extended for Christmas purchases |
| Online Presence | Yes, Official Website |
| International Shipping | Available |
| Physical Stores | Seasalt Shops in Various Locations |
| Social Media | Active on Instagram, Facebook, Twitter, Pinterest |
| Customer Service | Online Chat, Email, Phone Support |
| Environmental Initiatives | Involved in Various Sustainable Projects |
| Notable Features | Artistic Prints, Nautical Themes, Ethical Manufacturing |
Seasalt: How to Return an Item
Returning an item with Seasalt is a straightforward and customer-friendly process. Whether your purchase wasn’t quite what you expected or you received a gift that doesn’t suit your needs, follow these steps to initiate a hassle-free return:
Online Returns – By Post:
For orders placed on the UK website, the online returns portal, powered by Narvar, streamlines the return process. Follow these steps:
- Visit the UK returns portal.
- Use the order number (starting with ‘M’ or ‘A’) and email address to select items for return.
- Choose between a digital QR code (no printer needed) or a pre-paid shipping label.
- Review the return details and submit.
- For pre-paid shipping labels, print and attach them to the return package.
- Drop off the return at your chosen location. Ensure you obtain a receipt for your records.
Refunds are typically processed within 2-5 working days once the courier scans the return. In the case of items purchased from Seasalt shops, please allow 5-7 working days for the refund to reach the account.
In-Store Returns – Seasalt Shops:
If it’s more convenient, return the items to any Seasalt Shop. The team will assist in organizing a refund, whether to the original payment method or as a gift card. Items purchased directly from the website or Seasalt Shop can’t be returned to a stockist.
Christmas Extended Returns:
Don’t stress if your purchase isn’t a perfect fit. Items bought or received between October 1, 2023, and December 24, 2023, can be returned until January 21, 2024. Starting from December 25, 2023, the regular 28-day returns policy will apply. Just keep your proof of purchase handy. This extension is a way of spreading holiday cheer, ensuring your peace of mind during the festive season..
No Quibbles Returns Policy:
The ‘no quibbles’ returns policy reflects our dedication to creating beautiful, enjoyable pieces. You have 28 days from the day you receive your purchases to return items. Please make sure they are unworn, clean, and have tags attached. For hygiene reasons, certain items like earrings, underwear, and cosmetic products can’t be returned unless faulty.
Seasalt Gift Cards:
Gift cards from Seasalt are non-refundable and cannot be exchanged for cash. If there are multiple orders claiming a refund without returning the items, Seasalt reserves the right to suspend deliveries to the customer.
Exchanges Made Simple:
While exchanges by post are not facilitated, returning unwanted items for a refund is a breeze. Simply follow the steps outlined in the relevant returns section below and place a new order online for the desired product. This streamlined process ensures a faster resolution.
UK Returns – By Post:
- Returning items from the UK is now easier than ever with the online returns portal in partnership with Narvar.
- Visit the UK returns portal and use the order number and email address to select items for return.
- Choose between a digital QR code or a pre-paid shipping label.
- Review and submit the return details.
- Print and attach the label before dropping off at the chosen location.
- Refunds are typically processed within 2-5 working days once the return is scanned by the courier.
- For in-store purchases, please allow 5-7 working days.
International Returns – Global-E:
For overseas orders, Seasalt has partnered with Global-e to provide seamless returns. Visit the Global-e returns portal, fill in the details, and choose between express (free) or standard return options. Refunds are processed within 14 days.
Faulty Products:
If a faulty product is received, Seasalt apologizes and is committed to making it right. The process varies based on whether it’s a UK or international order, but rest assured, Seasalt is committed to resolving the issue promptly.
At Seasalt, customer satisfaction is valued, and the returns process is designed with convenience in mind. If assistance is ever needed, the customer service team is ready to help. Shop with confidence, knowing that the Seasalt experience is backed by a commitment to exceptional service and ensuring your peace of mind throughout your shopping journey.
are seasalt returns free?
Seasalt offers free returns for items purchased through their UK website. The online returns portal, powered by Narvar, allows customers to initiate the return process without any additional charges. Whether you choose the digital QR code option or the pre-paid shipping label, Seasalt covers the cost of returns, providing a convenient and cost-free solution for UK customers. This commitment to free returns enhances customer satisfaction and ensures a seamless return process.
Contact Details:
- Email: [email protected] Phone: 01326 640075
Opening Hours (UK – GMT):
- Monday to Friday: 9 am – 6 pm
- Saturday: 9 am – 5 pm
- Sunday: 10 am – 4 pm
- Bank Holidays: 9 am – 5 pm
Christmas Opening Hours (UK – GMT):
- Saturday, 23rd December: 9 am – 5 pm
- Christmas Eve: 10 am – 4 pm
- Christmas Day: Closed
- Boxing Day: 10 am – 4 pm
- New Year’s Eve: 10 am – 4 pm
- New Year’s Day: 10 am – 4 pm
The dedicated team is available to assist throughout the festive period. Please note that the phone lines will not be operational on Boxing Day, but the live chat service and email [email protected] will still be accessible for any urgent queries.
