Pit Viper Return Policy: Free Returns and Warranty

Online shopping has made our lives easier, especially during the pandemic. You can shop from the comfort of your home, get great deals, and have items delivered straight to your doorstep. However, not everything you buy online may meet your expectations, which is why return policies exist. Pit Viper, a popular sunglasses brand, has a clear and straightforward return policy that ensures customer satisfaction. In this article, we’ll discuss everything you need to know about the Pit Viper return policy.

Return Policy	Information
Timeframe for returns	30 days from purchase date
Condition of items for returns	Items must be in pristine condition with all original packaging and accessories
Refund issuance timeline	Refunds will be issued within 3-5 business days of delivery
Exclusion of final sale apparel and accessory items	Final sale apparel and accessory items cannot be returned or exchanged
Return shipping costs for international customers	International customers are responsible for return shipping costs
No price adjustments for sale items	Price adjustments are not available for sale items

Importance of checking with friends and loved ones before returning items

When you buy something online, it’s easy to get excited and make impulsive decisions. However, before you return an item, it’s important to check with your friends and loved ones to make sure it’s not something they might want. It’s also good to double-check the return policy of the company you’re buying from, so you know what to expect.

Assurance of taking care of customers

At Pit Viper, the customer is always a top priority. They understand that sometimes items may not meet your expectations, which is why they have a hassle-free return policy that ensures customer satisfaction.

Pit Viper offers a 30-day return window from the date of purchase. If 30 days have passed since your purchase, unfortunately, Pit Viper can’t offer you a refund or exchange.

Condition of items for returns

To be eligible for a return, your item must be in pristine condition, with all original packaging and accessories. If the item has been used, damaged, or is not in its original packaging, it may not be eligible for a refund.

Refund issuance timeline

Once your return is received and inspected, Pit Viper will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3-5 business days.

Exclusion of final sale apparel and accessory items

Pit Viper’s return policy does not cover final sale apparel and accessory items. These items are marked as final sale, and once purchased, cannot be returned or exchanged.

Return shipping costs for international customers

For international customers, return shipping costs will be the customer’s responsibility. Pit Viper only provides prepaid return labels to United States customers.

No price adjustments for sale items

Pit Viper does not offer price adjustments for items that go on sale after the date of purchase.

Once you’ve decided to return an item, Pit Viper offers two options for returning your purchase. You can opt for the traditional return process, where you print out the return label, pack up the items in the original packaging, and drop it off at the local post office. Alternatively, if you’re located within a 20-mile radius of a Happy Returns location, you can choose to drop off your purchase there instead.

Using Happy Returns has some significant advantages. Not only do you avoid the hassle of printing out a return label and packaging your items, but you can also save money on gas by dropping your purchase off at a nearby location. Once you’ve dropped off your items, Happy Returns will handle the rest and issue you a refund within five business days.

Warranty Policy

Pit Viper stands behind the quality of their products and offers a lifetime warranty for manufacturing defects. This means that if you experience any issues with your Pit Viper purchase due to a defect in the materials or craftsmanship, you can file a warranty claim for a free repair or replacement.

To file a warranty claim, fill out the form on the Pit Viper website and include photos of the damaged product as well as your original order number or proof of purchase. Once Pit Viper receives your claim, they will review it within two weeks and determine if it qualifies for a warranty replacement.

Dramatic Reenactment Warranty Video Policy

While Pit Viper’s lifetime warranty covers manufacturing defects, it doesn’t cover damage caused by accidents or normal wear and tear. However, Pit Viper offers a one-time exception for non-warranty related damages, but there’s a catch – you’ll need to create a dramatic reenactment video of how your Pit Vipers were damaged.

To create a video, Pit Viper asks that you follow a few simple steps. First, shoot a dramatic reenactment of how your Pit Vipers were damaged. Make sure to emphasize the drama and use your best acting skills. Then, submit the video, photos of the damaged product, and your original order number or proof of purchase to Pit Viper’s customer service email address.

While the video won’t necessarily guarantee you a free repair or replacement, it will show Pit Viper that you’re a loyal customer who’s passionate about their product. Who knows – they might just offer you a discount or something for your efforts.

Conclusion

In conclusion, Pit Viper offers a straightforward and customer-friendly return policy that allows you to return items within 30 days of purchase as long as they’re in pristine condition and include all original packaging and accessories. International customers will be responsible for return shipping costs, and final sale apparel and accessory items cannot be returned or exchanged.

If you need to return an item, you can choose between the traditional return process or drop it off at a Happy Returns location if you’re located within a 20-mile radius. Pit Viper also offers a lifetime warranty for manufacturing defects and a one-time exception for non-warranty related damages, as long as you’re willing to create a dramatic reenactment video of how your Pit Vipers were damaged.

Overall, Pit Viper values its customers and strives to provide an exceptional shopping experience. If you have any questions or concerns about their return or warranty policies, don’t hesitate to reach out to their customer service team for assistance.

FAQs:

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