Branch Return Policy: Why You Can Shop with Confidence

The Branch is a well-known furniture company that provides customers with a wide selection of high-quality furniture and ergonomic office accessories. The company is committed to providing its customers with exceptional service, including a worry-free return policy.

A good return policy is essential to ensure customer satisfaction, as it gives them peace of mind knowing they can return a product if unsatisfied. In this blog post, we will outline Branch’s return policy, including the exceptions, the refund process, and the warranty policy.

Policy	Details
Return Policy	Most products eligible for returns within 30 days of delivery. Exceptions include workplace furniture, custom-made products, and clearance items. Refunds processed within 7-10 business days.
Ergonomic Consultation	Free ergonomic consultations offered to help customers find the best furniture options for their needs.
Damaged Products	Customers can report damaged products within 5 days of delivery. Coverage included in the Branch Warranty Policy.
Branch Warranty Policy	Warranty length varies by product. Covers damages that occur during normal use of the product. Exclusions apply.
Branch Flex Program	Offers flexible payment options for eligible customers.
Extend Protection Plans	Additional coverage for products available. Customers can file claims with Extend customer service.

Branch’s 30-day return policy is straightforward and hassle-free. Customers have 30 days from the delivery date to return products they are unsatisfied with. The company will refund the full purchase price, including any taxes and fees, to the original payment method. However, there are some exceptions to this policy. For example, workplace furniture, custom-made products, and any products that have been used, altered, or damaged are not eligible for return.

Refund Process and Timeline

Once Branch receives the returned item, the refund process will begin. The company will inspect the product to ensure it is in good condition and has not been damaged or altered. Once the inspection is complete, the refund will be processed within seven business days.

The refund will be credited to the original payment method, and the customer will receive a confirmation email.

Ergonomic Consultation

Branch offers a complimentary ergonomic consultation to help customers create a comfortable and ergonomic workspace. The consultation includes a one-on-one session with a certified ergonomic expert who will assess the customer’s workspace, provide recommendations, and suggest products that will help improve their comfort and productivity. Customers can book a consultation by contacting Branch’s customer service department.

Damaged Products

If a customer receives a damaged product, they must report it to Branch within 48 hours of delivery. The company will arrange for a return or exchange of the damaged item. If the damage is covered under the Branch Warranty Policy, the customer will receive a full refund or a replacement product, depending on the item’s availability.

Branch Warranty Policy

Branch offers a limited warranty on all of its products. The warranty period varies depending on the product, ranging from one year to ten years. The warranty covers any defects in materials or workmanship and applies only to the original purchaser.

The warranty does not cover normal wear and tear, misuse, abuse, or any damage caused by improper installation or maintenance.

Branch Flex Program

The Branch Flex Program is a financing program allowing customers to purchase products monthly. The program offers several benefits, including no interest, no fees, and no credit check.

To be eligible for the program, customers must have a valid US address, a US bank account, and a valid ID. Customers can apply for the program on Branch’s website and receive a decision within minutes.

Extend Product Coverage

The Branch also offers Extend Protection Plans for customers who want additional coverage beyond the warranty period. The plans cover accidental damage, including spills, drops, other mishaps, power surges, and mechanical failures.

Customers can file a claim with Extend by contacting their customer service department. The claims process is straightforward and hassle-free, and the company will arrange for a repair or replacement of the product.

Branch’s return policy is customer-focused and strives to provide exceptional customer service. The worry-free return policy, complimentary ergonomic consultation, and limited warranty are all designed to ensure customers’ purchase satisfaction.

In addition, the Branch Flex Program and Extend Protection Plans provide customers with additional benefits and peace of mind. Customers can contact Branch’s customer service department for more information or to request assistance with their purchases.

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