VICI Return Policy: Hassle-Free Returns for Store Credit
Shopping online can be a great experience, but it can also be difficult to find the perfect item without trying it on or seeing it in person. That’s why VICI offers a hassle-free return policy to make sure you’re satisfied with your purchase.
In this blog post, we’ll cover all the details about the VICI Return Policy, including how to initiate a return, what items are eligible for a return, and how to receive your store credit. We’ll also answer some common questions about the VICI return policy.
Eligibility and Restrictions
| Eligibility and Restrictions |
|---|
| Eligible Items: All items except final sale, flash sale, or style steal items |
| Return Type: Store Credit Only |
| Time Limit: Within 30 days of fulfillment date |
| Condition: Unwashed, unworn, and in their original condition |
| Ineligible Items: Accessories, bodysuits and intimates, jewelry, hats, scarves, sunglasses, makeup, handbags, belts, fashion face coverings, and swim items |
| International, APO & PO Box Addresses: VICI does not cover return shipping |
First, let’s talk about what items are eligible for return. VICI accepts returns for store credit only, within 30 days of the fulfillment date, for all eligible items that are unwashed, unworn, and in their original condition. The return must be accompanied by the Packing Slip with all eligible items authorized for your return.
Items that are marked as final sale, flash sale, or style steal are not eligible for return or exchange. This includes all accessories, bodysuits and intimates, jewelry, hats, scarves, sunglasses, makeup, handbags, belts, fashion face coverings, and swim items.
Read More: Boden Returns Policy
Initiating a Return
| Initiating a Return |
|---|
| Return Process: Visit the VICI Returns Center and select the eligible items you would like to return |
| Return Label: A Prepaid UPS Return Label will be emailed to you |
| Processing Time: 3-5 business days for the team to process |
| Refund: E-Gift Card with store credit within 3-5 business days of the delivery of your return |
To initiate a return, visit the VICI Returns Center and enter your email address. You will be sent a link to your Order History where you can select the eligible items you would like to return. Once you complete the returns process, a Packing Slip and Prepaid UPS Return Label will be emailed to you. Print out the label and send your package back.
Once the return is delivered to the VICI warehouse, it takes 3-5 business days for the team to process. You will receive an E-Gift Card with store credit within 3-5 business days of the delivery of your return.
International, APO & PO Box Addresses
For international purchases, Puerto Rico addresses, APO addresses, and PO box addresses, VICI does not cover return shipping. Send your return to the VICI warehouse at 2200 Courage Drive, 20018 Sedriano MI Italy, including your invoice and eligible items in the return package, and obtain tracking for your records.
Once the return is delivered to the warehouse, it takes 3-5 business days for the team to process, and you will receive an E-Gift Card with store credit. VICI is unable to process exchanges for international orders.
Exchanges
| Exchanges |
|---|
| Eligibility: Same item in a different size, if available |
| Exchange Limit: Only one exchange per item |
| Exchange Process: Follow the same process as initiating a return |
| Processing Time: Allow 7-10 business days for the exchange request to be processed and shipped |
VICI only offers exchanges for the same item in a different size, if available. You are only allowed one exchange per item. To initiate an exchange, enter your email address in the box above and follow the same process as initiating a return.
Once your exchange has shipped, you will receive an email with your tracking details. Please allow 7-10 business days for the exchange request to be processed and shipped.
Damaged or Defective Items
| Damaged or Defective Items |
|---|
| Time Limit: Contact VICI within 48 hours of receiving the item |
| Resolution: The team will rectify the issue for you right away |
If you receive a damaged or defective item, contact VICI within 48 hours of receiving the item, and the team will rectify the issue for you right away. VICI stands behind its products and always strives to take care of its customers.
Klarna Purchases
| Klarna Purchases |
|---|
| Eligibility: VICI’s standard return policy |
| Refund: E-Gift Card for the full amount of the item(s) being returned |
Klarna purchases are subject to VICI’s standard return policy of store credit only for items returned within 30 days of fulfillment. If you’ve returned your order – partial or full – and you haven’t paid off all of your Klarna installments, then you will continue to pay off those installments until they are complete for the full purchase amount, and you will receive an E-Gift Card for the full amount of the item(s) being returned.
FAQs
How do I initiate a VICI Return Policy?
To initiate a return, visit the VICI Returns Center on their website. Once you enter your email address, a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to return. Once you complete the returns process, a Packing Slip + Prepaid UPS Return Label will be emailed directly to you! Print the label out and send your package back!
How will I receive my store credit?
Expect an emailed E-Gift Card within 3-5 business days of the delivery of your return at the VICI fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.
How do I initiate an exchange?
Enter your email address in the box provided on the VICI website to start an exchange. Once you enter your email address, a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to exchange.
Please allow 7-10 business days for the exchange request to be processed and shipped.
What if my item is damaged or defective?
If you received a damaged or defective item, please contact VICI within 48 hours of receiving the damaged item so they can rectify it for you right away. VICI stands behind their products and wants you to be satisfied with them. They always do their best to take care of their customers and deal with all situations fairly and responsibly.
What if I paid with Klarna?
Klarna purchases are subject to VICI’s standard return policy of store credit only for items returned within 30 days of fulfillment. If you’ve returned your order, partial or full, and you haven’t paid off all of your Klarna installments, then you will continue to pay off those installments until they are complete for the full purchase amount, and you will receive an E-Gift Card for the full amount of the item(s) being returned.
Conclusion
VICI’s return policy is straightforward and customer-friendly. They offer free returns for store credit only for all U.S. orders with no restocking fees. However, they do not cover return shipping for international purchases, Puerto Rico addresses, APO addresses, and PO Box addresses.
More Return Policy:
| Dixxon’s Return Policy | Click here |
| Estee Lauder Return Policy | Click here |
| Burrow Return Policy | Click here |
| All Saints Return Policy | Click here |
| Tiffany Return Policy | Click here |
| BloomChic Return Policy | Click here |
| Chanel Return Policy | Click here |
