Petal & Pup’s Return Policy: Your Safety Net for Online Shopping
Petal & Pup is a popular online fashion boutique based in Australia. The brand offers a wide range of clothing items with the latest designs and trends. Petal & Pup started as a small boutique in 2014 and has since grown into an international brand. Tiffany Henry, the founder, started the boutique as a fun and exciting venture.
One of the reasons for the success of Petal & Pup is their customer-centric approach, which includes a simple and easy-to-use return policy. In this article, we will discuss the Petal & Pup Return Policy in detail.
What is Petal & Pup Return Policy?
Petal & Pup allows customers to return any item they do not like or face other issues with. The boutique is always happy to offer a good return policy to satisfy its customers. For example, if a customer wants to return a product, they must do so within 30 days from the delivery date.
They will be given either a store credit or may exchange the product. The item being returned must be in its original condition, unused, unaltered, undamaged, and unwashed, and all tags or labels must be attached to the product. However, swimwear, underwear, activewear, bodysuits, earrings, bracelets, necklaces, and living tan products are not accepted for returns due to health and hygiene issues.
Additionally, Petal & Pup’s return policy strictly states that for returning shoes, they must be tried indoors without any marks or scuffs. They do not accept returns for final sale items.
Does Petal & Pup Offer A Free Return?
No, Petal & Pup does not offer free returns. Australian and New Zealand-based customers returning any item through the Petal & Pup portal must pay a minimum charge of AUD 9.95/NZD per return shipment.
Petal & Pup Return Policy Requirements
To be eligible for a return, customers must follow specific instructions, including:
- The item must be returned within 30 days from the date of delivery.
- The item must be in its original condition, unused, unaltered, undamaged, and unwashed.
- There should be no marks, makeup, self-tablets, odors, pet hair, perfumes, deodorant, or washing powder on the product.
- All tags and labels must be attached to the product.
- Shoes should be tried indoors, and there should be no marks or scuffs to be eligible for return.
Petal & Pup Return Policy for Defective Items
Suppose a customer receives a defective item. In that case, they must send a photo and description of the defect along with the order number to @petalandpub.com.au. Petal & Pup will arrange a refund, store credit, or exchange for the product.
What If a Customer Loses the Original Tag/Label?
If a customer loses their original tag or label, they must email Petal & Pup’s customer team at [email protected]. The team will help them solve the issue.
Petal & Pup Return Policy for International Customers
Petal & Pup allows international customers to return their purchases. Customers must raise a return request on Petal & Pup’s portal and send the item back by the carrier of their choice. Only refunds or store credit is available for international orders. Petal & Pup will not offer exchanges. It may take up to six business days to process international returns. A refund will be initiated after the item is received and thoroughly checked. Customers must pay for the return shipping, and Petal & Pup will not be responsible for missing or damaged items due to the customer’s chosen carrier.
Does Petal & Pup Offer an Exchange for Customers?
Yes, Petal & Pup offers exchanges for their customers in Australia. If you want to exchange an item for a different size or color, you can do so by visiting their return page and selecting the exchange option. However, customers from New Zealand and international locations are not eligible for exchanges. In such cases, the customer will have to return the item and place a new order for the desired size or color.
It’s important to note that Petal & Pup will only accept exchanges if the item being returned meets their return policy requirements. The item must be returned within 30 days from the delivery date, in its original condition with all tags and labels attached. Shoes must be tried on indoors without any marks or scuffs.
Overall, Petal & Pup’s exchange policy provides customers with an additional option to exchange items they’re not satisfied with for a different size or color.
What is Petal & Pup’s Return Policy for Faulty Items?
If you receive a faulty item, Petal & Pup is committed to resolving the issue as soon as possible. They offer a refund, exchange, or store credit for faulty items purchased from Petal & Pup. However, they will need to confirm that there is a genuine manufacturing fault before proceeding with a return.
To initiate a return for a faulty item, email their customer service team with your order number, a description of the fault, and a clear image of the issue. You should receive a response within 1-2 business days.
What Should You Do if You’ve Lost the Original Tag or Label?
If you’ve lost the original tag or label for your item, email Petal & Pup’s customer service team at [email protected] for assistance.
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What is Petal & Pup’s Return Policy for International Customers?
Petal & Pup allows international customers to return their purchases. To do so, you must raise a return request in their portal and send the item back via a carrier of your choice. Refunds or store credit are the only options available for international orders, and exchanges are not offered. It may take up to six business days to process your return, and you will be responsible for the cost of return shipping. Petal & Pup will not be held responsible for any missing or damaged items during the return shipping process.
Conclusion
Petal & Pup’s return policy is designed to ensure customer satisfaction and make the returns process as easy as possible. Their policy allows for returns within 30 days of delivery, and items must be in their original, unused, and undamaged condition. While they do not offer free returns, they do provide customers with the option to exchange items (for Australian customers only) or receive a refund or store credit. Overall, Petal & Pup’s return policy makes it easy to shop with confidence, knowing that you have options if an item doesn’t meet your expectations.
Faq’s
Q: What is Petal & Pup’s return policy?
A: Petal & Pup allows you to return any item if you do not like it or face other issues. You must return it within 30 days from the delivery date, and it should be in its original condition. Swimwear, underwear, activewear, bodysuits, earrings, bracelets, necklaces, and living tan products are not accepted for returns due to health and hygiene issues.
Q: Does Petal & Pup offer free returns?
A: No, Petal & Pup does not offer free returns. If Australian and New Zealand-based customers return any item through the portal of Petal & Pup, they have to pay a minimum amount of AUD 9.95/NZD to fit each return shipment.
Q: How do I return a defective item?
A: If you have received a defective item, you have to send a photo and description of the defect along with the order number to @petalandpub.com.au. They will arrange a refund, store credit, or exchange for the product.
Q: Can I exchange an item?
A: Yes, Petal & Pup offers an exchange option for customers in Australia. However, New Zealand and international customers are not eligible for exchanges. They have to return the item if there are any color, size, or other issues and place a new order in place of the thing you have produced.
Q: How long does it take to process a return?
A: It may take up to six business days to process your return. A refund will be initiated after the item is received and checked thoroughly.
Q: What if I lost the original tag or label?
A: If you have lost your original tag or label, you must email their Customer team at [email protected]. They will help you to solve your issue.
