Burrow Return Policy: Returns Furniture Shopping Experience

Buying furniture online can be a great way to save time and money, but it can also be a daunting task. You want to make sure that you are getting the right product for your needs and that you are happy with your purchase. That’s why Burrow offers a 30-day return policy for any Burrow products and a 100-day return policy on our Lyric Mattresses.

We are here to create a better furniture shopping experience from top to bottom, including hassle-free returns.

Return Policy Information	Details
Eligibility	Items must be returned within 30 days of delivery, and in their original, unused condition. Custom orders are not eligible for returns.
Refund Method	Refunds are issued in the original form of payment. Shipping fees are non-refundable.
Return Shipping	Burrow will provide a prepaid shipping label for returns. The cost of return shipping will be deducted from the refund.
Return Process	Customers can initiate a return through their Burrow account, or by contacting Burrow customer service. The product must be returned in its original packaging, with all accessories included.
Exchanges	Burrow does not currently offer exchanges. Customers must initiate a return and place a new order for a different product.
Warranty	Burrow offers a 5-year warranty on all products. If there is a defect or issue with the product, Burrow will work with the customer to repair or replace it.

Burrow return policy is designed to make the process as easy and stress-free as possible. If for any reason you are not satisfied with your Burrow purchase, you have 30 days from the receipt of your product to initiate the return process.

For mattresses, the return window is extended to 100 days. The return window begins when the last package for an individual product is delivered per shipping carrier confirmation and not when the order is unboxed.

To initiate a return, simply complete the Return Form on our website. Our Customer Experience team will contact you within 24-48 hours with next steps. Depending on the item being returned, Burrow may send a return shipping label or schedule a return pickup. Burrow reserves the right to choose the method of return.

To be eligible for return, products must be in usable condition. Usable condition means that the product is free from stains, tears, burns, pet damage, odors, or other soiling. Burrow reserves the right to determine the state of the product and whether it meets the usable condition standard.

Returns are accepted or rejected at Burrow’s sole discretion. Burrow may request descriptions and images of the products to determine their state before accepting returns. Failure to comply with Burrow’s requests may result in the refusal of return.

Products shipped outside of the continental United States are not eligible for return. Individually purchased components or add-ons that were not part of your original order are not eligible for returns.

Slight color variation (as determined by Burrow) and level of firmness are considered a matter of preference and not a defect. Products may be returned for these reasons within the return window but will incur return shipping fees.

In order to offer fast and free shipping, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don’t have the original packaging, the fee is 20% of the paid value.

The fee is always capped at $250, per returned item. Note: Mattress returns are free only if the mattress is in good condition; if the mattress is soiled or otherwise unsalable, there is a $100 pick-up fee.

Defective or damaged orders are covered by our warranty and are not subject to any return shipping fees. For those cases, check out our return eligibility information below.

Refunds will be issued to the original form of payment within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution, it may take up to 2 weeks to receive your refund.

Burrow also offers a 30-day return policy for pillows, throws, or other decorative accessories. Returns must be initiated within 30 days of delivery per carrier shipping confirmation, not within 30 days of opening.

Products must be in new condition to be eligible for return, including but not limited to no stains, tears, damage, or apparent signs of use including but not limited to odors.

Burrow reserves the sole right to determine whether the state of the Products meets these standards and to accept or reject.

Initiate the Return:

Once you have confirmed that your purchase meets the criteria for a return, you can initiate the return process by contacting Burrow’s customer service team. You can reach them via phone, email, or live chat. They will guide you through the process and provide you with a prepaid return shipping label.

Return Shipping:

You will need to pack the item securely and affix the prepaid return shipping label to the package. You can drop it off at your nearest shipping carrier’s location or schedule a pickup.

Refund:

Once Burrow receives and inspects the returned item, they will issue a refund to the original payment method. The refund may take 3-5 business days to reflect in your account.

Burrow’s return policy is designed to make your shopping experience stress-free and risk-free. With a 30-day return policy and a straightforward process, you can shop with confidence knowing that you can return or exchange your purchase if you are not completely satisfied.

By following the steps outlined in this post, you can easily initiate a return and get your refund or replacement quickly. If you have any questions or concerns, don’t hesitate to contact Burrow’s customer service team for assistance.

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