Argos Returns: Easy 60-Day Policy for Peace of Mind
Argos Returns Policy: Hassle-Free Returns (30Days) for Your Peace of Mind, When it comes to shopping, we all want assurance and flexibility, and Argos understands this well. The Argos Returns Policy is designed with the customer in mind, offering a straightforward and hassle-free process for returns. Whether you’ve changed your mind about a purchase or encountered an issue with a product, Argos strives to make the return process as seamless as possible.
| Question | Answer |
| Return Timeframe | 30 days (Extended until Jan 31, 2024 for 2023 purchases) |
| Conditions for Returns | Unused, in original packaging, with proof of purchase |
| Refund Processing Time | Card: Up to 5 days; PayPal: Up to 30 days |
| Return of Faulty Items (Within 30 Days) | Exchange, replacement, or refund |
| Returning Large Items | Argos stores or home delivery (not to Sainsbury’s) |
| Return of Damaged Items | Contact for exchange, replacement, refund, or discount for cosmetic damage |
| Non-Refundable Items | Certain items (food, pierced jewelry, underwear), opened DVDs, music, or software |
| Initiating Return via Live Chat | Possible through website’s Live Chat feature |
| Return Clothing to Argos in Sainsbury’s | Yes, for next-day collection |
| Contacting Argos | Find a store, check your account, or use ‘Contact Us’ on the website |
Best Product on Amazon:
I’ve Changed My Mind:
Timeframe: If you’ve had a change of heart and need to return an item, Argos allows a 30-day window from the date of collection or delivery. This gives you ample time to evaluate your purchase and decide if it’s the right fit for you.
Conditions for Return:
- The item must be unused and include all original components. This ensures that the product is in pristine condition for resale or refurbishment.
- It should be in its original packaging with tags if applicable. The packaging helps protect the item during transit and maintains its value.
- In a resaleable condition with security seals intact (where applicable). This ensures that the product hasn’t been tampered with and maintains its authenticity.
- With proof of purchase. Providing proof of purchase helps Argos verify your transaction and process the return smoothly.
- Any free items that came with the product should also be returned. This ensures fairness and consistency in the return process.
Refund Process:
- Refunds will be processed through the original payment method. This ensures that you receive your money back in the same way you made the purchase.
- For card payments, it may take up to 5 working days to appear back in your account. This timeframe may vary depending on your bank’s processing time.
- For PayPal, refunds can take up to 30 days. This allows for the necessary verification and processing required by PayPal.
Extended Christmas Returns Period:
- Purchases made between Friday, 29th September, and Monday, 25th December 2023, benefit from an extended Christmas returns period. You have until Wednesday, 31st January 2024, to return these items. This extended period recognizes the holiday season and allows for more flexibility in returning items purchased as gifts or during that time.
At Argos, we value our customers and want to ensure that your shopping experience is as enjoyable as possible. Our Returns Policy reflects our commitment to providing excellent customer service and making the return process hassle-free for you.
My Item is Faulty or Damaged:
Within 30 Days:
If your item is found to be faulty within the first 30 days of purchase, Argos offers the convenience of an exchange, replacement, or full refund, ensuring that you are completely satisfied with your purchase. Our dedicated customer support team is readily available to assist you with any concerns you may have during this period.
After 30 Days:
Rest assured that even after the initial 30-day period, if your product is still within its warranty period, Argos will gladly arrange a professional repair, efficient exchange, or a suitable replacement to address any issues you may encounter. Our commitment to your satisfaction extends beyond the initial purchase, providing you with peace of mind and continued support.
Damaged on Delivery:
In the unlikely event that your item arrives damaged upon delivery, we understand the inconvenience this may cause. Please contact Argos promptly to arrange a swift exchange, replacement, or full refund, depending on your preference. Additionally, in certain cases where the damage is purely cosmetic, we may offer a discount as an alternative solution, allowing you to retain the item while enjoying a cost-saving advantage.
At Argos, we strive to ensure that every customer has a positive and hassle-free shopping experience, and our comprehensive returns policy reflects our commitment to your satisfaction.
Return Options:
Return to an Argos Store:
You can conveniently return most items to any Argos store, regardless of whether they were originally delivered to your home. Please note that large items may have different return options.
Return to an Argos in Sainsbury’s:
Returning to an Argos store located within Sainsbury’s is just as simple as returning to any regular Argos store. You can find the same return process and assistance available.
Return to the Same Sainsbury’s Collection Point:
For certain items, you have the option to return them to the same Sainsbury’s collection point where you received your order. This can be a convenient choice if it is available for your specific item.
Return by Post:
If you prefer to return your item by post, please refer to the instructions provided on your delivery note. The detailed guidance will ensure a smooth and hassle-free return process.
Arrange a Return via Live Chat:
Initiating a return is made even more convenient with the option to arrange it via live chat. Simply reach out to our support team through live chat, and they will guide you through the necessary steps for your return.
Things to Note:
- Certain items like food, pierced jewelry, and underwear can’t be exchanged or refunded unless they’re faulty.
- DVDs, music, or software products must be unused and in original sealed packaging for returns.
- Excessive handling of the item or packaging may affect the refund amount.
- Argos may request the product serial number to verify the item’s origin.
Conclusion
Argos strives to ensure customer satisfaction through a transparent and customer-friendly returns policy. Whether you’ve changed your mind, encountered a fault, or received a damaged item, Argos provides clear guidelines and multiple return options to accommodate your needs. Shop with confidence, knowing that Argos is committed to resolving any issues promptly and efficiently.
Argos Returns Policy FAQs
How long do I have to return an item if I’ve changed my mind?
You have 30 days from the date of collection or delivery to return your item. For purchases made between September 29th and December 25th, 2023, the extended Christmas returns period allows returns until January 31st, 2024.
What conditions must my item meet for a change-of-mind return?
The item must be unused, in its original packaging with all original components, and in a resaleable condition with security seals intact. It should include proof of purchase and any free items that came with the product.
How are refunds processed for change-of-mind returns?
Refunds will be processed through the original payment method. For card payments, it may take up to 5 working days to appear, and for PayPal, refunds can take up to 30 days.
Can I return a faulty item within the first 30 days?
Yes, if your item is faulty within the first 30 days, Argos offers an exchange, replacement, or refund.
What if my item is faulty after 30 days but still within its warranty period?
After 30 days, and as long as the product is within its warranty period, Argos will arrange a repair, exchange, or replacement.
How can I return an item if it’s too large for me to handle?
For large items, the quickest way to return is through one of our stores, where most items can be accepted, even if originally delivered to your home. Visit our store locator for the nearest store.
Can I return a damaged item received during delivery?
If your item was damaged when received, contact us to arrange an exchange, replacement, or refund. In some cases, we may offer a discount if the damage is purely cosmetic and you prefer to keep the item.
How long does it take for my refund to be processed?
Refund processing times vary. For card payments, it may take up to 5 working days, and for PayPal, refunds can take up to 30 days.
Are there items that cannot be exchanged or refunded?
Yes, certain items like food, pierced jewelry, and underwear can’t be exchanged or refunded unless they’re faulty. DVDs, music, or software products must be unused and in their original sealed packaging.
How can I initiate a return via Live Chat?
You can arrange a return via our Live Chat for added convenience. Visit our website and access Live Chat for assistance with your return.
Can I return clothing items to Argos in Sainsbury’s?
Yes, clothing items can be returned to Argos in Sainsbury’s. You can order online for next-day collection on Tu and other clothing brands.
How can I contact Argos for further assistance?
You can reach out to Argos through various channels, including finding a store near you, checking your account for order details, or using the ‘Contact Us’ page on our website.
Is there a specific process for returning large items?
Yes, for large items, you can arrange home delivery or return them to an Argos store, but not to Argos in Sainsbury’s. Large items cannot be returned to a Sainsbury’s Collection Point.
