Adidas Return Policy: Complete Guide to Refunds, Exchanges
Adidas is one of the most popular sportswear brands in the world. From sneakers to tracksuits, they have a wide range of products that cater to athletes and non-athletes alike. However, with online shopping becoming more prevalent, it’s essential to understand Adidas return policy to avoid any potential hassle. In this article, we’ll go over everything you need to know about the Adidas return policy.
Brief overview of Adidas return policy
Adidas offers a free returns and exchange policy within 30 days of delivery. However, there are exceptions to this policy, and certain items are designated as final sale and not eligible for returns or exchanges. Additionally, hype products must be returned within seven days of the delivery date.
The purpose of this article is to provide a comprehensive understanding of Adidas return policy. By the end of this article, you’ll know everything you need to know about returns, exchanges, and refunds.
Basic information about Adidas:
| Company Name | Adidas |
| Founded | August 18, 1949 |
| Headquarters | Herzogenaurach, Germany |
| CEO | Kasper Rorsted |
| Products | Athletic shoes, apparel, accessories |
| Revenue | €23.641 billion (2020) |
| Website | www.adidas.com |
Adidas Return Policy
Adidas offers free returns and exchanges within 30 days of delivery. If you’re not satisfied with your purchase, you can return or exchange it within this timeframe. The product must be in its original condition, with all tags and labels attached.
Exceptions to the policy
There are exceptions to the Adidas return policy. Personalized products, underwear, swimwear, and gift cards cannot be returned or exchanged. Additionally, products that have been used, washed, or altered in any way are not eligible for returns or exchanges.
Final sale items
Certain items are designated as final sales and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. It’s important to note that final sale items cannot be returned or exchanged, so make sure to double-check before purchasing.
Returning hype products via the online returns portal within 7 days
Hype products should be returned via the online returns portal within seven days of the delivery date. The product page communicates the seven-day return window during the ordering process.
How to create a return and receive a pre-paid return label
To create a return, visit the Adidas website and follow the instructions. Adidas will provide a pre-paid return label, which you can print and place on your return package. Drop off the package at the nearest FedEx location.
Read More: Target Return Policy
Timeframe for return processing
Adidas will process your return within 21 business days from the time it is processed by the warehouse. Please allow up to 21 business days for your refund to post to your account once your return has been processed by the warehouse.
| Policy | Details |
| Timeframe for returns | Free returns and exchanges within 30 days of delivery |
| Exceptions | Certain items are designated as final sale and not eligible for returns or exchanges |
| Returning hype products | Hype products should be returned via the online returns portal within seven days of the delivery date |
| Return process | Create your return from Adidas.com and receive a pre-paid return label |
| Return processing time | Adidas will process your return within 21 business days from the time it is processed by the warehouse |
| Exchange process | A new exchange order will be created for the size you selected; the exchange order is valid for seven days |
| Exchange processing time | Allow up to 21 business days plus standard shipping times for delivery of all exchanged items |
| Exchanging for different products | Currently not available |
| Refund processing time | Refunds will be issued back to your original form of payment within 21 business days once the warehouse team has processed the returned product |
| Payment method for gift card orders | Orders paid with a gift card will be refunded with a new digital gift card |
| Refunding gift card balances | Gift card balances will be refunded in full prior to refunding the credit card on file |
| Shipping fee | Non-refundable |
| Additional benefits | Sign up for adiClub and receive free shipping and other benefits |
Adidas Exchange Policy:
Adidas allows customers to create a new exchange order for a different size. The exchange order is valid for seven days, which means that the original item must be dropped off at the return carrier within that timeframe. The exchange order will start processing once the warehouse team has processed the returned product.
Timeframe for exchange order validity:
The exchange order is valid for seven days from the time it is created. If the item is not returned within that timeframe, the exchange order will be canceled, and the customer will need to create a new exchange order.
Product inspection by warehouse team:
All returned and exchanged items are subject to inspection by Adidas’ warehouse team. The team will inspect the item to ensure that it is in new and unworn condition with all original tags attached. If the item fails inspection, Adidas may refuse the return or exchange, and the customer will be notified via email.
Exchange order processing time:
Once the warehouse team has processed the returned product, the exchange order will start processing. Adidas aims to deliver exchanged items within 21 business days, plus standard shipping times. Customers will receive an email with the exchange order tracking information, and they can also find the tracking information in their order history.
Exchanging for a different product (not available):
Adidas only allows exchanges for the same product in a different size. Exchanging for a different product is not currently available. If a customer wishes to exchange for a different product, they will need to return the original item and create a new order for the product they desire.
Adidas Refunds Policy:
Adidas will issue a refund back to the original form of payment within 21 business days once the warehouse team has processed the returned product. Customers should allow up to 21 business days for the refund to post to their account. Normal bank processing times may apply and could take up to a full billing cycle.
Payment method for gift card orders:
If the order was paid with a gift card, Adidas will issue a refund with a new digital gift card. The new digital gift card will be emailed directly to the email address on file for the order.
Refunding gift card balances:
If the order was paid partially with a gift card, the gift card balance will be refunded in full before refunding the credit card on file.
Shipping fee not refundable:
Adidas does not refund the shipping fee. Customers are encouraged to sign up for adiClub to receive free shipping and other benefits.
how to Contact Adidas:
If you need to contact Adidas for any reason, you have several options:
| Contact Method | Description |
|---|---|
| Send an email to Adidas customer service at the email address provided on their website. | |
| Phone | Call Adidas customer service at the phone number 1-800-982-9337 |
| Live Chat | Use Adidas’ online chat feature to speak with a customer service representative in real-time. |
| Social Media | Reach out to Adidas on their social media platforms like Twitter or Facebook. |
| Contact Form | Fill out a contact form on the Adidas website to receive a response via email. |
| Store Locator | Use the Adidas store locator on their website to find a retail location near you. |
How to Return Your Purchase Online or In-Store:
Adidas offers customers two options for returning their purchases – online and in-store. Here are the steps for returning your purchase using either of the two methods:
Online Returns
If you wish to return your Adidas purchase online, you can do so by following these steps:
- Sign in to your adiClub account or go to the Order Tracker if you completed your purchase as a guest user.
- Select the order you want to return and click on “Return Items” or “Free Size Exchange”.
- If you’re exchanging a product, select the product you want to exchange and choose the new size.
- Print the shipping label provided by Adidas.
- Pack the items in a shipping box, seal it, and attach the shipping label to the outside.
- Drop off the package at your local FedEx drop-off location.
In-Store Returns
If you prefer to return your Adidas purchase in-store, follow these steps:
- Bring your items in their original packaging, along with your receipt, email confirmation, or packing slip, to any Adidas retail store.
- The store associate will process your return and provide you with a refund to your original payment method.
It’s important to note that Adidas retail stores cannot process returns for items purchased online using PayPal or Apple Pay. In this case, you will need to follow the online return process to receive your refund.
Adidas also offers free returns and exchanges within 30 days of delivery, except for final sale items. To be eligible for a refund, returned items must be in their original condition with tags attached.
By following these steps, you can easily return your Adidas purchase either online or in-store and receive a refund to your original payment method.
From Order to Return: How to Check Your Adidas Order Status
If you have made a purchase on the Adidas website, you may want to keep an eye on your order’s status, especially if you are waiting for a delivery or a refund. Checking your order status is easy and can be done through your Adidas account or as a guest user.
Checking Your Adidas Order Status as a Registered User If you have an Adidas account, you can log in and check your order status in just a few steps:
- Log in to your Adidas account
- Go to “Order History”
- Find the order you want to track and click on it
- You will be able to see your order details, including the shipping status and tracking number (if available)
Checking Your Adidas Order Status as a Guest User If you made a purchase on the Adidas website as a guest user, you can still check your order status using the order tracker:
- Go to the Adidas Order Tracker
- Enter your order number and email address
- Click on “Track Order”
- You will be able to see your order details, including the shipping status and tracking number (if available)
If you are having trouble finding your order number or email address, you can contact Adidas customer service for assistance.
Why Check Your Adidas Order Status?
Checking your Adidas order status is important because it allows you to:
- See when your order has been shipped and when it is expected to arrive
- Track your package’s location and delivery status
- Confirm that your return has been received and processed
- See the status of any refunds or exchanges you have requested
By keeping an eye on your order status, you can stay informed about your purchases and ensure that you receive the items you ordered in a timely manner.
Conclusion:
It is essential to understand Adidas Return Policy, exchanges, and refunds policy before making a purchase. The policy includes free returns and exchanges within 30 days of delivery, exceptions to the policy, final sale items, returning hype products via the online returns portal within seven days, creating a new exchange order, timeframe for exchange order validity, product inspection by warehouse team, exchange order processing time, exchanging for a different product (not available), timeframe for refund processing, payment method for gift card orders, refunding gift card balances, and the shipping fee not refundable.
Adidas return policy is designed to provide customers with a hassle-free shopping experience. By understanding the policy, customers can make informed decisions and ensure that they receive the correct product in the correct size. Furthermore, customers are encouraged to sign up for adiClub, which provides free shipping and other benefits.
FAQ’s
How many days do I have to return an Adidas item?
You have 30 days from the date of delivery to return or exchange an item.
Are there any exceptions to the Adidas Return Policy?
Yes, there are exceptions to the Adidas Return Policy. Some items are designated as final sale and cannot be returned or exchanged. The product page will indicate whether an item is a final sale or not. Hype products must be returned via the online returns portal within seven days of the delivery date. The product page will communicate the seven-day return window during the ordering process.
How do I create a return and receive a pre-paid return label?
To create a return, visit adidas.com and follow the steps provided. Once your return has been processed, a pre-paid return label will be provided. Print the label and place it on your return package, then drop it off at the nearest FedEx location.
Can I use my own label to mail back a return?
No, returns must be created from adidas.com and mailed back with the provided trackable FedEx label.
How long will it take for my Adidas return to be processed?
Adidas will process your return within 21 business days from the time it is received by their warehouse. It may take up to 21 business days for your refund to post to your account once your return has been processed.
Can I exchange an item for a different product?
No, Adidas only offers exchanges for the same product in a different size at this time.
How long is my exchange request valid?
Your new product will be held for up to 10 days from the time you initiate the exchange. If you mail back the item after the 10-day period, it will be processed as a normal return and your original method of payment will be refunded.
Will I be refunded for the shipping fee?
No, Adidas does not refund the shipping fee.
How will I be refunded if I paid with a gift card?
Orders paid with a gift card will be refunded with a new digital gift card, which will be emailed directly to the email address on file for the order. If the order was paid partially with a gift card, the gift card balance will be refunded in full before refunding the credit card on file.
Why is it important to understand Adidas return policy?
Understanding Adidas return policy is important to ensure a smooth and hassle-free return or exchange process. By knowing the timeframe for returns and exchanges, the exceptions to the policy, and the process for creating a return or exchange, customers can make informed decisions about their purchases. Additionally, signing up for adiClub can provide free shipping and other benefits, making the return process even easier.
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